Client Services Liaison /Front Desk

Save The Family Foundation Of Arizona • Mesa, AZ

397d • $37,440 - $41,600

About The Position

The Client Services Liaison at Save The Family Foundation of Arizona plays a crucial role in assisting the public with information and applications for various programs aimed at providing housing and supportive services to families in need. This position involves managing front desk operations, providing customer service, and acting as a liaison between clients and staff members, ensuring effective communication and support for those seeking assistance.

Requirements

• High school diploma or GED is required.
• Experience providing customer service, preferably in the social services field.
• Demonstrated cultural competence and ability to treat everyone with dignity.
• Valid Arizona driver's license, reliable transportation, current auto insurance, and clean driving record are required.
• Proficient in speaking, reading, and writing the English language.
• Must be 21 years of age or older for liability insurance requirements.
• Valid Arizona Fingerprint Clearance Card or eligibility for a valid Arizona Level One Fingerprint Clearance Card.

Nice To Haves

• Knowledge of community resources in Arizona preferred.
• Knowledge of Microsoft Office Suite including Word, Excel, and Outlook.

Responsibilities

• Manage the telephone lines and monitor the front office.
• Assist the public in obtaining program information and applying for services.
• Manage a small number of required reports, including client grievances.
• Provide appropriate referrals to clients and the public.
• Act as a proactive liaison between the public and staff members.
• Follow Save the Family policies and procedures as outlined in the Employee Handbook.
• Become familiar with the service population, including diverse cultural and socioeconomic characteristics.
• Prepare and submit required reports and monitoring activities in a timely manner.
• Greet donors and assist in accepting donations.
• Greet and direct visitors and clients, answering and directing calls.
• Maintain lobby and front desk areas.
• Provide support to Managers and other staff as requested.
• Assist with maintaining files, file audits, and file room.
• Accept grievance forms and log them into the database.
• Prepare and receive mail, and prepare coffee and supplies for the lobby and staff.
• Assist programs department with incoming referrals.
• Help maintain an organized vehicle inventory and assist with vehicle pickup and drop-off.
• Provide support with IT duties, including setup and equipment tracking.
• Complete and process supply orders, maintaining tracking and requisition forms for finance.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED