Client Services Lead

Nidec Motor Corporation•Chicago, IL

2d•Onsite

About The Position

Nidec is the world's No.1 comprehensive motor manufacturer handling "everything that spins and moves", miniature to gigantic. Nidec is a global enterprise comprised of over 300 subsidiaries/affiliates. We are a leading manufacturer of commercial motors, industrial motors, appliance motors, and controls. Nidec motors can be found in products that range from cell phones, computers and home appliances to industrial and mining equipment – and everything in between. Our product line features a full line of high efficiency motors for industrial applications in water treatment, mining, oil and gas, and power generation, and for commercial applications such as pool and spa, condensers, cooling towers and large refrigeration units. From keeping us comfortable in our homes to pumping clean water to making our cars more safe, electric motors are an indispensable part of our daily lives. At Nidec, our employees are on the forefront of developing new motor technologies. As we move deeper into the age of robotics, the impact of motors will only increase. With over 140,000 employees stationed worldwide, Nidec continues to be a unique organization, and each location maintains its individual personality. We are seeking a highly skilled Client Services Lead to support our Chicago Office. In this role, you’ll be the go‑to contact for onsite and remote technology needs, helping employees—including executive leaders—stay productive, connected, and supported. If you enjoy solving problems, building professional working relationships, and working hands‑on with a variety of technologies, this is a great opportunity to make a meaningful impact.

Requirements

High school diploma or equivalent; an associate degree in IT or a related field is a plus.
5+ years of customer service experience and 2+ years in technical support or help desk roles.
Strong understanding of Windows and macOS environments.
Proficiency with common hardware and software troubleshooting.
Familiarity with Microsoft 365 applications and basic networking concepts (TCP/IP, DNS).
Strong verbal and written communication skills, with a patient and collaborative approach.
Ability to work independently, prioritize effectively, and adapt in a fast-paced environment.
CompTIA A+ certification.

Nice To Haves

Experience with ITSM tools such as ServiceNow or Jira Service Management.
Experience with Intune, Ivanti patch management, or other enterprise management platforms.
Experience supporting mobile devices (iOS, Android).
Experience with ITSM tools such as ServiceNow or Jira Service Management.
Experience with Intune, Ivanti patch management, or other enterprise management platforms.
Experience supporting mobile devices (iOS, Android).
Approximately 5–10% travel annually, primarily to support occasional onsite meetings or team events.

Responsibilities

Serve as the primary IT contact for the Chicago corporate office location, supporting employees at all levels with everyday technology needs.
Provide in-person and remote assistance for hardware, software, and device-related issues.
Support new hires with technology setup, orientations, and workspace configuration.
Assist employees during meetings, travel days, remote work challenges, and office events when tech issues arise.
Diagnose and resolve issues involving laptops, desktops, mobile devices, peripherals, and collaboration tools.
Install, configure, and troubleshoot Windows, macOS, and commonly used business applications.
Support Microsoft 365 applications (Outlook, Teams, Word, Excel, PowerPoint) and general productivity workflows.
Assist with network issues including Wi‑Fi connectivity, VPN access, and basic authentication problems.
Image, deploy, and maintain computers following company technology standards.
Manage user accounts, permissions, hardware lifecycle, and equipment inventory.
Maintain an organized and welcoming Tech Bar area for employees needing walk-up support.
Document support interactions, troubleshooting steps, and resolutions in the ITSM tool.
Partner with specialized IT teams to resolve escalated issues or coordinate cross-functional support
Stay current with internal policies, security guidelines, and new tools or technologies.
Help educate employees on technology best practices and general security awareness.