Client Services Lead, Transportation Division

Hub International Insurance•Coral Gables, FL

About The Position

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions. WHAT WE OFFER YOU: At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. The Client Services Lead – Transportation Division is responsible for leading and coordinating client service operations for the Transportation vertical within HUB South Florida. This role plays a key part in ensuring service excellence, operational consistency, and strong client retention while supporting the continued growth of the Transportation practice. This position serves as a key liaison between Client Services, Sales, and Operations, helping ensure a seamless experience for clients and strong internal collaboration across teams. The Client Services Lead acts as a senior service resource and escalation point, supporting complex client needs while helping develop service team capabilities and operational processes within the Transportation Division.

Requirements

Active Florida 2-20 Property & Casualty License (required).
8+ years of Commercial Lines insurance experience, preferably with exposure to transportation accounts.
Demonstrated experience supporting complex client service operations.
Strong understanding of commercial insurance servicing processes.
Excellent communication and relationship-building skills.
Highly organized, detail-oriented, and solutions-focused.
Ability to collaborate effectively with Producers, Operations, and leadership.

Nice To Haves

Bachelor’s degree preferred or equivalent industry experience.

Responsibilities

Provide day-to-day leadership and guidance to client service team members supporting Transportation accounts.
Ensure consistent delivery of high-quality client service and adherence to HUB service standards.
Serve as an escalation point for complex client service matters.
Partner closely with Producers and Sales leadership to support client retention and service excellence.
Promote a culture of accountability, collaboration, and client-focused service.
Help coordinate service workflows and priorities within the Transportation Division.
Support operational consistency across accounts and team members.
Identify opportunities to improve service processes, tools, and internal workflows.
Ensure accuracy and quality of client documentation, service deliverables, and account management activities.
Maintain alignment with HUB operational standards and compliance requirements.
Support client relationship management and ensure timely response to client needs.
Collaborate with Producers to support renewal strategies and service planning.
Help maintain strong client satisfaction and retention outcomes within the Transportation book of business.
Act as a voice of the client to identify service improvement opportunities.
Provide mentorship and guidance to client service team members within the division.
Assist leadership with onboarding and development of new service team members.
Help reinforce best practices related to service delivery, systems, and internal processes.
Support a collaborative, positive, and high-performing team environment.