Client Services Enablement Manager

Applecart • New York, NY

253d • $115,000 - $135,000 • Remote

About The Position

Applecart is the leading technology company creating a new category of 'Decision Maker Marketing'. The most important decisions are made by the hardest people to reach and influence. Historically, C-suite leaders have lacked the tools to reach the stakeholders that matter most to their business. The C-suites of hundreds of Fortune 500 companies, major agencies, trade associations, nonprofits, and governments use Applecart to put their best content in front of business-critical decision makers and those they trust — from policymakers and investors to CEOs, key employees, members of the media and more. Decision makers are informed by what they read, learn from advisors, hear from colleagues, and discuss with family and friends. To break through to them, you must reach them through the only channel that really moves them: those they know and trust. Applecart's platform uses publicly available or fully permissioned data to map billions of social relationships between nearly every American adult and enable clients to deliver content directly to decision makers and those that matter most to them. We are hiring a Client Services Enablement Manager in our New York City office.

Requirements

• 3+ years of experience in Client Services, Learning & Development, Program Management with a strong training component, or a Client Success enablement role
• Deep understanding of Client Services functions (e.g., delivery, client management, reporting, consulting)
• Experience in coaching frameworks, knowledge retention strategies, and scalable enablement infrastructures
• Ability to work independently while collaborating cross-functionally
• Experience with Seismic, Gong, Confluence, or similar enablement tools is a plus
• Comfortable in a fast-paced, high-growth environment where enablement is being built from the ground up
• Strong written and verbal communication skills
• Impeccable attention to detail and superior organizational skills

Responsibilities

• Own and optimize the Digital Strategy Manager (DSM) certification program, ensuring Client Services team members are fully equipped to drive client success
• Design and launch onboarding programs to accelerate ramp time for new CS team members
• Develop ongoing training and enablement programs to enhance the CS team's ability to drive measurable client impact
• Partner with Client Services leadership to align enablement efforts with business priorities and evolving client needs
• Collaborate with CS Operations to drive key operational initiatives
• Leverage data and analytics to assess the effectiveness of enablement initiatives and continuously optimize training programs
• Collaborate with Product, Marketing, and Sales teams to ensure enablement materials are aligned with the latest product updates and client needs
• Support change management initiatives as Applecart scales the Client Services organization
• Establish feedback mechanisms to continuously gather insights from the CS team and refine enablement strategies accordingly

Benefits

• Base salary range of $115,000-135,000 based on experience and skills
• Annual cash bonus
• Generous equity compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Performing Arts, Spectator Sports, and Related Industries