Client Services Director

HSBC-posted 7 months ago

$185,500 - $278,200/Yr

Full-time • Senior

Hybrid • Buffalo, NY

Credit Intermediation and Related Activities

Resume

Match Score

Upload and Match ResumeTrack Jobs with Teal

Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share. The role is responsible for the delivery of post-sales support to Corporate and Institutional Banking (CIB) clients, across a full range of Global Liquidity and Cash Management (GLCM) products. The role incorporates Client integration, Client Implementation and Client Service.

Oversee and lead the end-to-end client management process providing a positive and professional onboarding/client experience for customers and ensure that appropriate arrangements are in place for delivering a seamless customer experience
Continuously look for innovative ways to improve business outcomes and add value to customers/stakeholders/colleagues and evaluate customer information to identify and achieve ways to differentiate and improve customer service
Shape and embed a sustainable service approach that anticipates, understands and responds to the changing needs and priorities of customers/stakeholders/colleagues
Create and embed a truly customer-centric culture that puts exceeding customer expectations at the heart of our business
Translate organisational goals into clear and practicable strategies and plans
Actively engage with colleagues across HSBC to ensure that all customer's needs are met at the first point of contact
Oversight of workflow and operational processes, management of people resources and efficient budget deployment
Ensure that team members are equipped with systems, resources and expertise to carry out their duties
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Oversee the development and implementation of a risk aware client management culture
Ensure that internal business operations are executed in accordance with prevailing rules, blueprint and design principles

A minimum of 15 years' experience in financial, with 10 or more years leading teams
Experience in Cash Management and Payments a plus
Experience working cross functionally in a complex operating environment (operations, IT, Service, Sales, Implementation, etc.)
Demonstrated experience in building and leading high-performing teams
Strong understanding of the financial services industry, and specifically deep experience in Service or other direct client-facing leadership roles with in-depth, proven working knowledge of Client Servicing concepts and principles
Strong operations and project management acumen
Proven ability to develop and execute strategic initiatives
Experience and ability to produce tangible commercial results leading large teams (direct and matrixed) across global/diverse geographies
Exceptional communication and interpersonal skills, with the ability to create a productive narrative and influence and persuade at all levels
Resilience and ability to thrive under pressure in a fast-paced, evolving environment
Experience in leading and developing independent contributors as well as leaders of people

Competitive pay and benefits package including a robust Wellness Hub
Tailored professional development opportunities
Industry-leading volunteerism policy
Generous matching gift program
Comprehensive program of immersive Sustainability and Climate Change Initiatives
Employee Resource Groups for development and networking

Track Jobs with Teal

Job Search Resources

•

Resume Builder

•

Client Services Specialist Resume Examples

•

Client Services Specialist Cover Letter Examples

Client Services Director

Job Search Resources

Tools

Career Hubs

Guides

Company