Client Services Director (Remote - US)

Altus Group

75d • $118,070 - $275,490

About The Position

Unlock your Altus Experience! If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry. Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.

Requirements

• Education – bachelor’s degree or higher in management, business, finance or related field is preferred.
• 7+ years of industry experience, preferably with a focus on the multifamily housing sector.
• Experience in client-facing roles favored.
• Keen understanding of services in the space, including experience with Property Management Systems and related solutions.
• Strong leadership and management skills, as well as excellent communication and interpersonal skills.
• Strong organizational and time management skills.

Responsibilities

• Overseeing the relationship between One11 and its clients/potential clients and working to ensure that their needs and expectations are being met.
• Developing and implementing strategies to improve the client experience.
• Focus on operational and technology improvements.
• Leading and managing a team of Sr Consultants/Team Leaders/Managers, including setting goals and objectives and evaluating performance.
• Providing guidance and support to the direct reports in a way to help them succeed and ensure One11’s reputation of a 'people first' organization is ever improving.
• Identifying and addressing issues and trends that may be counter to our mission or client expectations.
• Determining quick paths to resolution and involving stakeholders to carry out a successful strategy.
• Presenting as an ambassador, the value of expert services within the multifamily and CRE industry.
• Analyzing data and trends to optimize both the One11 offer and the client experience.
• Providing operational expertise around resource management in a complex services offering.
• Understanding of client needs and matching skillsets for desired outcomes.
• Developing resourcing models using utilization and forecasting tools to ensure we meet our clients needs for elasticity, and on-time quality delivery.
• Understanding competitive business and their offerings, while ensuring our value is distinguished amongst the industry.
• Identifying and nurturing high potential team members for career advancement in a fast-growing business.
• Providing a strong presence within industry events and internally, with Altus Group as needed.
• Understanding and leading partner channels and relationships as they evolve.
• Continuing to focus on improvement of Employee Engagement.
• Ensuring that our stated Core Values are foundational to our culture and business growth.

Benefits

• Competitive compensation, incentive and bonus plans.
• Total rewards package that prioritizes mental, physical and overall financial health.
• Access to over 150,000 hours of learning materials through Altus Intelligence Academy.
• Flexible work model that aligns work location to the work being performed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees