Client Services Coordinator (Automotive)

One10•Troy, MI

1d•Hybrid

About The Position

The Client Services Coordinator is supporting our automotive marketing projects, ensuring programs run smoothly behind the scenes. Acting as the bridge between the Account Services team and delivery teams, this role manages and coordinates client needs, from organizing online content to supporting dealer showroom experiences. This position offers hands-on exposure to project management in a fast-paced, client-focused environment.

Requirements

Bachelor’s Degree in Business/Marketing
Minimum of 1 year of project/account management, sales or marketing
Self-starter with ability to work independently with minimal supervision
Detail-oriented with excellent organizational, prioritization and follow-up skills
Strong presentation, writing and communication skills; ability to articulate clear direction
Excellent decision making skills
Ability to work in a team environment with the demand of short deadlines and high-pressure situations
Ability to manage multiple projects simultaneously
Computer literacy including proficiency in PowerPoint, Excel and SharePoint

Responsibilities

Assists Client Services Manager(s) in every aspect of delivering upon project and business needs
Owns multiple projects and/or deliverables
Acts as the central point of contact between delivery areas on assigned projects
Liaise between the company, production and account services to provide current project information
Communicates project scope, including feedback and direction from Client Services Manager(s), to internal team members
Responsible for preparing thorough and concise direction utilizing appropriate tools to ensure projects are kicked-off accurately with internal delivery areas
Coordinates and delivers projects within timelines and budgets, and ensures project scope as well as client satisfaction goals are met
Provides day-to-day tactical execution
Responsible for project and deliverable accuracy
Ensures adherence to brand guidelines
Tracks projects and participates in team status meetings
Produces project reports and identifies, monitors, and measures on key project results
Provides timely resolution of issues by following established escalation processes
Understands and follows delivery areas’ processes as required
Works with Client Services Manager(s) to establish and track budgets
Generates invoices and billing spreadsheets
Supports Client Services Manager(s) in the development of client presentations