Client Services Coordinator

Quad•Commerce, CA

3h•$24 - $29

About The Position

The primary role of the Coordinator Client Services is for direct Client contact and overall coordination of the Client’s marketing requests, as assigned by the Client, Client Services Manager or Operations Manager. The Client Services Coordinator will be in continual communication with the Client through face-to-face meetings, e-mail, phone, and video conferencing technology to understand all details of their projects.

Requirements

Bachelor’s degree in advertising, graphic design, communication, marketing or related field required.
Some experience in account coordination preferred
Must be computer literate with proficiency with MS Word, Excel, PowerPoint, Outlook, and the ability to learn new computer systems
Strong verbal and written communication skills
Ability to learn proprietary software
Understanding of retail structure and operations
Knowledge of circular production, direct mail, collateral and POS signage
Strong organizational skills with attention to detail
Effective time-management and prioritization skills

Responsibilities

Responsible for day-to-day tactical project execution of circular-based signage, specialty signage, related digital tactics, requiring consistent and frequent communication with client stakeholders
Assist in trafficking projects between the client, production, creative personnel and seek proper approvals
Develop and manage project timelines and tasks lists
Assume responsibility over basic administrative duties for each project
Coordinate and work on multiple projects simultaneously
Collect project specifications from the Client and accurately communicate those specifications to internal and external departments
Help proof creative material to ensure specifications match those estimated. Cross check for any errors. Attention to detail is critical to ensure all work completes the standard agency approval process before being reviewed by client stakeholders
Keep Manager aware of project status on an as-needed basis
Quickly learn how to use internal project tracking software to ensure that all internal parties and the client are meeting scheduled dates
Communicate with the clients’ on-site advertising specialists
Attend meetings as directed by the Manager Client Services or Operations Manager
Assist in any other project assignments as approved through the Director or Manager Client Services
Work with all support departments to execute the duties and requests of the Client Services team on behalf of their clients' objectives and support other agency activities on an as-needed basis