Part Time - Client Services Coordinator

PUBLISHERS CIRCULATION FULFILLMENT•Mahwah, NJ

23h•$18 - $18

About The Position

Ensure all client data files are received and processed as scheduled. Analyze data to make sure that the data integrity goals are met and maintained. Prepare and maintain reports as needed. Communicate with all internal and external clients as needed to facilitate problem resolution.

Requirements

Action Oriented
Listening
Functional / Technical Skills
Customer Focus
Problem Solving
Integrity and Trust
Technical Learning
Critical thinker with strong analytical skills
Comprehensive knowledge of Excel required, MS Access is a plus
Ability to multi-task and work in a fast paced environment
Flexible and energetic.
Very personable and works well under pressure
Excellent verbal communication and interpersonal skills
Ability to use retained knowledge of department processes to problem solve and troubleshoot
Works well in a team environment
Strong organizational and communication skills required
Ability to meet deadlines and attendance standards.
Ability to work weekends and early morning hours.
Ability to work in office environment.
Ability to work within safety guidelines.
1 year experience with Excel and Data manipulation
Requires high school diploma or equivalent.

Responsibilities

Enter appropriate data into databases accurately and timely
Cleanse and adjust address information related to product distribution
Monitor automated processes for all clients on a daily basis
Validate information within client files based on system generated notifications
Communicate with clients on a regular basis concerning any issues as they arise.
Assist in troubleshooting and solving problems for internal and external clients and perform any follow-up work as required
Reconcile client data versus stored data as needed
Understand the company’s technology landscape and how each piece integrates with the others
Understand and use all systems within the Client Services department (CIS, SAP, TDS, etc.)
Understand all relevant data and communicate knowledgeably on it to internal and external clients
Keep up with various changes in the data sets and retain knowledge on processes and functionality
Other duties as assigned.