Client Services Consultant (Austin, TX)

Magnit • Austin, TX

20d • $65,000 - $80,000 • Hybrid

About The Position

This candidate will ideally be located in the Austin, TX area and able to be onsite 1-2 times per month. The Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s services to our clients. This position will work closely with vendors, client hiring managers, and cross-functional teams, utilizing our award-winning software, Magnit VMS to ensure smooth service delivery.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant work experience
• 3+ years of experience in Management Service Provider (MSP) client services, account management in staffing, or full cycle recruitment.
• Experience working with VMS platforms (e.g., Magnit VMS, Fieldglass, Beeline) preferred
• Experience with contingent workforce programs, staffing vendors, or payroll operations
• Strong working knowledge of Microsoft Office Suite
• Excellent communication and interpersonal skills; ability to build rapport with diverse stakeholders (hiring managers, vendors/staffing suppliers, candidates)

Responsibilities

• CSC is responsible for the day-to-day delivery of Magnit’s products/services
• The CSC must maintain quality client service and day-to-day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work
• Depending on the size of the team, the CSC scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines
• Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently
• Implement new processes or enhance current processes to strengthen efficiencies
• For Payroll desk: Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete Magnit VMS records
• Handle critical Employee Relations issues, requesting support and guidance as required
• Resolve and follow-through, in a timely manner, all issues related to the worker
• Escalate to the OM/PM any serious issues that may jeopardize Magnit’s position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources.
• For Staffing desk: Facilitate the fulfillment of temporary requisitions through Magnit’s systems (Magnit VMS) and efficiently manage the relationship/interaction of staffing desk suppliers and managers
• Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
• Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency

Benefits

• unlimited PTO
• medical, dental, and vision coverage
• retirement planning
• discounts and perks for tickets, travel, merchandise and more!
• Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees