Client Services Consultant (US Global)

Fragomen

2d•Hybrid

About The Position

About the role: As a Client Services Consultant at Fragomen, you’ll have the opportunity to make an immediate impact in a dynamic, fast-paced environment, while helping clients navigate the complexities of global immigration through industry-leading service and technology. This role on our U.S. Global team involves identifying, collecting, and analyzing data to improve program performance and process efficiency, while serving as a key resource for both clients and internal case teams. As a Client Services Consultant, you will handle inquiries, manage requests, and help develop solutions to a variety of operational challenges, with significant client interaction throughout. This role is based in our Houston office and requires a hybrid work schedule with in-office presence in Houston.

Requirements

3+ years of professional work experience in business immigration.
Excellent verbal and written communication skills.
Ability to multitask using analytical and problem-solving skills within a fast-paced environment with competing demands.
Ability to demonstrate attention to detail and strong organizational and data entry skills.
Demonstrate flexibility and initiative regarding assignments for self and team.
Demonstrated proficiency working with Microsoft Office and Excel and is able to quickly learn other software applications.
Meet assigned deadlines and communicate case progress/status/issues to supervisor.
Ability to contribute to positive work environment.

Nice To Haves

Some experience with both NIV and IV cases preferred.
Experience with global immigration/global mobility, highly desired.

Responsibilities

Manage the flow of information and documentation between clients and Fragomen.
Respond to procedural and case-status inquiries from foreign nationals, business stakeholders, recruiters, and HR contacts.
Prepare immigration assessments outlining potential visa, work authorization, or residence options across jurisdictions.
Coordinate case initiation and conduct detailed fact-gathering to support immigration filings.
Schedule and participate in client meetings to provide overviews of upcoming immigration processes, including temporary and permanent residence pathways, as needed.
Follow up with clients to obtain outstanding documentation and information required for case progression.
Facilitate completion of immigration submissions by coordinating signatures, confirmations, and required supporting materials.
Support client compliance with jurisdiction-specific regulatory and documentation requirements.
Draft immigration-related correspondence (e.g., employment confirmations, invitation letters, travel documentation, business introduction letters), as required.
Perform general administrative support as needed to ensure efficient case management.
Maintain and update client and foreign national contact records.
Prepare, update, and manage case status reports; develop custom reporting and build knowledge of firm and client processes.
Monitor case progress with relevant government authorities and external stakeholders.
Conduct routine follow-ups on pending temporary status extensions and work authorization applications.
Review employer-specific compliance considerations related to workforce immigration programs.