Client Services Consultant - Mainframe AIOps

Broadcom Corporation • Plano, TX

43d

About The Position

This position works closely with the customer bringing tangible value in terms of experience, knowledge and expertise. This is achieved through a combination of broad real-world experience and IT industry-specific certifications. Overall, this position is responsible for delivering positive, quantifiable results for Broadcom. It demands the ability to work in any size groups or independently.

Requirements

• Typically 8 or more years of detailed technical industry related experience.
• Experience working with customers, sales personnel and/or customer services.
• Experience in the related industry disciplines and technologies and related application experience (i.e. Z/os as well as operating system administration).
• Experience resolving more complex technical issues and integration of multiple products to create solutions.

Nice To Haves

• Bachelor's degree or global equivalent in Computer Science or a related degree.

Responsibilities

• Assist the Broadcom Account Director, Solution Architect, and/or Partner Account Director in technically qualifying solutions and their benefits to customers and/or partners.
• Work closely with the account team and the customer or partner to obtain a deep understanding of the customer's technology needs or partner's offerings and architect a solution to meet them.
• Build relationships across customer's or partner's IT silos and offerings to understand, build, document and share our knowledge of their infrastructure, challenges and potential technical impact of planned projects.
• Understand and act as a valued resource early and often within the customer's decision- making process (e.g.: during the idea or conceptual stages).
• Execute and/or coordinate complex product integration demonstrations and proofs of concept, customizing the demonstrations as necessary to address the customer's specific needs and environment.
• Maintain a deep technical knowledge of the products developed by the mainframe division of Broadcom.
• Provide technical specifications and requirements documentation as necessary to support the proposed solution.
• Effectively position and present the benefits of Broadcom's solutions and specifically how our solutions will support the client's technical and functional requirements.
• Provide technical leadership and oversight during Trials, Proof-of-Concept (POCs), complex demos, etc., as warranted.
• Ensure technical requirements required by the proposed solution are clearly communicated to and understood by the client and meet the client's expectations.
• Effectively communicate Broadcom's key competitive differentiators, by solution as defined by Broadcom product groups.
• Foster and build relationships with customers and partners to develop references.
• Strive to constantly improve the quality of all customer interactions.

Benefits

• Medical, dental and vision plans
• 401(K) participation including company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• company paid holidays
• paid sick leave and vacation time
• The company follows all applicable laws for Paid Family Leave and other leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Number of Employees: 5,001-10,000 employees