Client Services Consultant II

MetLife • Bridgewater Township, NJ

78d • $63,500 - $97,400

About The Position

The National Accounts Service organization and its Client Service Consultants are responsible for providing consultative service to our clients as their day-to-day single point of contact, while also being an integral part of helping our Sales team achieve our growth objectives. Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams. Provides exceptional customer service to support ongoing customer delivery and client satisfaction. Leads and participates in both customer- and internal-facing presentations and meetings. Collaborates and acts as a liaison to assist with problem resolution and troubleshooting. Participates in client account audits and strategic planning process. Partners with Financial team in completion of client reports; analyzing results and identifying trends. Leads and coordinates implementation of the addition of MetLife products on a basis. Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems. Maintains awareness and knowledge of MetLife's and competitors' products and trends. Perform other related duties as assigned or required.

Requirements

• 3-5+ years of relevant experience.
• Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint).
• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible.
• Ability to balance client expectations with MetLife capabilities.
• Self-motivated to learn more about the business and is proactive in personal development.

Nice To Haves

• Knowledge of Group Benefits core products including Life, Disability, and/or Dental.

Responsibilities

• Provide consultative service to clients as their day-to-day single point of contact.
• Lead projects and provide clients with alternative solutions.
• Act as a liaison between the client and internal MetLife teams.
• Provide exceptional customer service to support ongoing customer delivery and client satisfaction.
• Lead and participate in customer- and internal-facing presentations and meetings.
• Collaborate to assist with problem resolution and troubleshooting.
• Participate in client account audits and strategic planning process.
• Partner with Financial team in completion of client reports; analyze results and identify trends.
• Lead and coordinate implementation of the addition of MetLife products.
• Participate in strategy meetings, establish specific processes and reports, review contract documents, complete broker agreements, create process manuals, and ensure accurate input of data in MetLife systems.
• Maintain awareness and knowledge of MetLife's and competitors' products and trends.

Benefits

• Comprehensive health plan that includes medical/prescription drug and vision.
• Dental insurance.
• No-cost short- and long-term disability.
• Company-paid life insurance and legal services.
• Retirement pension funded entirely by MetLife.
• 401(k) with employer matching.
• Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance.
• Employee Assistance Program (EAP) and digital mental health programs.
• Parental leave.
• Volunteer time off.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Industry: Insurance Carriers and Related Activities