Client Services Consultant II
About The Position
Step into a role where you'll make a real impact-join us as a Client Services Consultant II at MetLife, one of Fortune's top 25 best places to work. Here, you'll be at the heart of delivering exceptional service to National Account clients (5,000+ lives), shaping their experience and exceeding their expectations. As a Client Services Consultant II, you'll: Own the Client Experience: Take full accountability for day-to-day service support, partnering closely with Account Executives and leading the administration of multiple complex clients. Lead with Purpose: Coordinate and facilitate client meetings, prepare impactful materials, and drive finalist and stewardship meetings. Think Consultatively: Offer creative, consultative solutions and identify innovative plan design alternatives. Deliver Excellence: Provide timely, outstanding customer service and foster lasting client satisfaction. Shape Strategy: Lead account audits, strategic planning, and partner with financial teams to deliver insightful client reports. Share Your Expertise: Serve as a key resource and subject matter expert for Customer Unit and National Accounts. Drive Growth: Support RFP responses, facilitate contract execution, and ensure compliance. Stay Ahead: Keep up with industry trends, competitor products, and legal developments. Master the Details: Apply analytical skills to MetLife's group products, services, and systems.
Requirements
- 3+ years of insurance/account management/client service experience
- Passion for client service and continuous learning
- Excellent organizational, interpersonal, and communication skills
- Ability to work autonomously, prioritize, and remain flexible
- General understanding of employee benefits
- Proficiency with Microsoft Office, Teams, and Webex
- Self-motivation and proactive personal development
- Willingness to travel (10%)
- High School Diploma or equivalent (bachelor's degree preferred)
Nice To Haves
- Experience with Disability products and project management preferred
Responsibilities
- Own the Client Experience
- Lead with Purpose
- Think Consultatively
- Deliver Excellence
- Shape Strategy
- Share Your Expertise
- Drive Growth
- Stay Ahead
- Master the Details
Benefits
- Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families.
- We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability.
- We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Insurance Carriers and Related Activities
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
