Client Services Consultant II

MetLife • Aurora, IL

99d • $70,000 - $80,000 • Hybrid

About The Position

Location: Aurora, IL and Tampa, FL. This role may also be based out of any MetLife Group Benefits Regional Sales office. This role is hybrid, and expected candidates must come into the office two days a week. As a new hire in employee benefits services, you will participate in a comprehensive four-month training program that integrates structured classroom instruction with practical, on-the-job experience. This training is designed to deepen your knowledge of the employee benefits industry, develop your knowledge of MetLife's group benefits offerings, operational systems, and client service capabilities. Upon successful completion of the program, you will transition into the role of Client Service Consultant (CSC), where you will provide administrative support and client service to MetLife group insurance customers.

Requirements

• 5+ years of equivalent experience within the insurance space.
• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Ability to work autonomously, effectively handle multiple tasks, prioritize deadlines appropriately, and remain flexible.
• General understanding of the U.S. economy and employee benefits industry.
• Proficiency in Microsoft Office software.
• Self-motivated to learn more about the business and proactive in personal development.

Nice To Haves

• Experience with group products such as Core, Disability, and Voluntary products.
• Ability to balance client expectations with MetLife capabilities.
• Proficient project management skills including problem-solving, attention to detail, analytical thinking, and decisiveness.

Responsibilities

• Overall accountability for the day-to-day administration of multiple or complex clients.
• Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives.
• Acts as a liaison between the client and internal MetLife teams.
• Responsible for providing exceptional customer service through ongoing customer delivery and client satisfaction.
• Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations.
• Leads client account audits and strategic planning process and partners with financial team in completion of client reports.
• Understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance.
• Comprehends competitors' products, industry trends and legal developments impacting business.
• Firm knowledge of MetLife's group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems.

Benefits

• Comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability.
• Company-paid life insurance and legal services.
• Retirement pension funded entirely by MetLife and 401(k) with employer matching.
• Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance.
• Employee Assistance Program (EAP) and digital mental health programs.
• Parental leave, volunteer time off, tuition assistance and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities