Client Services Consultant I

MetLife • Chicago, IL

392d

About The Position

The Client Service Consultant I (CSC I) is responsible for providing day-to-day administrative service support for multiple Regional Markets Accounts at MetLife. This role focuses on understanding customer needs and delivering group benefit products while ensuring a high-quality service experience. The CSC I collaborates with various internal teams to resolve issues, participates in strategic planning, and maintains knowledge of MetLife's products and market trends.

Requirements

• 2+ years of account management and client services experience.
• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Ability to work autonomously and manage time efficiently to meet client deadlines.
• Self-motivated to learn more about the business and proactive in personal development.
• Proficiency with Microsoft Excel and PowerPoint.
• Ability to balance client expectations with MetLife capabilities.

Nice To Haves

• BS/BA Degree is preferred.
• Knowledge of Group Benefits core products, particularly Life, Disability, and/or Dental.
• Strong project management skills including problem solving, attention to detail, analytical thinking, and decisiveness.

Responsibilities

• Accountability for client requests and project leadership.
• Provide clients with alternative solutions and identify plan design alternatives.
• Act as a liaison between clients and internal MetLife teams.
• Assist with problem resolution and troubleshooting.
• Deliver exceptional customer service to enhance client satisfaction.
• Participate in client account audits and strategic planning processes.
• Collaborate with the Financial team to complete client reports and analyze results.
• Lead the implementation of MetLife products on a global basis.
• Participate in strategy meetings and establish specific processes and reports.
• Review contract documents and complete broker agreements.
• Create process manuals and ensure accurate data input in MetLife systems.
• Maintain awareness of MetLife's and competitors' products and trends.

Benefits

• Comprehensive health plan including medical/prescription drug and vision, dental insurance.
• No-cost short- and long-term disability insurance.
• Company-paid life insurance and legal services.
• Retirement pension funded entirely by MetLife and 401(k) with employer matching.
• Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance.
• Employee Assistance Program (EAP) and digital mental health programs.
• Parental leave and volunteer time off.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees