Client Services Consultant I

MetLife • Aurora, IL

119d • $53,000 - $70,700

About The Position

The Client Service Consultant I will deliver exceptional customer service, serve as a liaison between the clients and MetLife internal departments, resolve client inquiries and develop and maintain proficiency in core skill areas: account and project management, problem resolution, implementation, and customer service. This role is responsible for overall accountability for day-to-day support of a block of customers focusing on Dental, Vision, Voluntary Benefits, Life and Disability coverages and Leave Administration. The position involves full life cycle duties from implementation, daily service, and ongoing customer-facing presentations. Success in this role requires a commitment to world-class service, achieving the highest levels of organization, and understanding the daily contribution to the success of the National Account model.

Requirements

• High School Diploma
• Microsoft Office Suite Experience (PowerPoint, Excel, Word, Outlook, One Note)
• 3+ Years of client experience
• Highest levels of organization
• Heart for Service, Tenacity, Personable, Ownership Mindset

Nice To Haves

• Bachelor's degree
• 3+ Years of group benefits experience
• Strong Customer Satisfaction Focus
• Growth Mindset

Responsibilities

• Lead your National Account block of customers with excellence.
• Create dynamic relationships and moving presentations.
• Oversee the customer experience as the single point of contact for MetLife.
• Manage all day-to-day responsibilities.
• Develop strong customer relationships, and even stronger internal relationships.
• Coordinate yearly stewardships, customer visits, and project manage complex solutions.

Benefits

• Comprehensive health plan including medical/prescription drug and vision, dental insurance
• No-cost short- and long-term disability
• Company-paid life insurance and legal services
• Retirement pension funded entirely by MetLife
• 401(k) with employer matching
• Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP) and digital mental health programs
• Parental leave
• Volunteer time off
• Tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED