Client Services Case Manager (Outley House)

SELF•Philadelphia, PA

5d•Onsite

About The Position

The Case Manager provides trauma informed and housing focused case management services to participants in various emergency housing, safe haven, and supportive housing programs. The Case Manager provides direct service links to external resources necessary to establish safe and affordable permanent housing with a goal to end participant’s homelessness and prevent a return to homelessness. All responsibilities are implemented according to our organizations mission and standards along with guidance from our funders.

Requirements

Must be proficient or above with Microsoft Office Suite and Internet search abilities.
Must have strong interpersonal, communication and people skills.
Demonstrated skill in trauma informed techniques, crisis intervention, conflict resolution, group facilitation and counseling.
Must possess the ability to assess the participant’s mental status, monitor, and record and develop individual treatment plans and goals.
Experience in direct service and/or advocacy is required.
Demonstrated ability to work effectively as a team member.
Must be able to demonstrate ability to work effectively with diverse population of males and/or females.
Must be well organized, detailed oriented, task-driven and able to work independently and set daily priorities by maintaining a weekly as well as a monthly schedule.
Bachelor’s Degree in a human services field, including, but not limited to social work from an accredited University or College.
Minimum combination of three years acceptable training and experience in human, homeless, behavioral health, mental health and/or addiction treatment services.
Must possess strong verbal and written communication skills and willingness to assist whenever needed.
Criminal Background clearance will be required.

Nice To Haves

Experience in a residential setting is strongly preferred.
Driver’s license and clean driving record (preferred)

Responsibilities

Provide case management services to a caseload typically ranging from 25-35 participants depending on assigned program location.
Meet and perform initial assessment of each participant assigned to your caseload with 72 business hours of their enrollment into the program.
Identify, screen, arrange, schedule and develop plans to connect participants to needed alcohol, drug, behavioral health, mental health, legal and/or medical services.
Research and maintain, current information on resources, benefits and services for which program participants may be eligible.
Provide information and professional level case management services to participants on a consistent and continual basis.
Maintain awareness of the health, welfare and treatment status of each participant on the assigned caseload.
Assist participants with obtaining identification (i.e. birth certificates, state identification, and social security cards).
Develop individualized service plan with agreed upon time lines for completion of approved goals.
Provide counseling and/or training on life skills to help ensure that participants are prepared for independent living.
Enter participant related data into Office of Homeless Services Homeless Management Information System (HMIS) and other required data management systems without mistakes and in a timely manner.
Complete and submit housing assessments and applications for participants as required by funder guidance.
Develop and maintain participant case records, compile homeless history, maintain accurate and complete documentation of case management services, interaction and participant progress.
Participate in Exchange Meetings, Participant Progress Reviews, and collaborative meetings with external agencies working with program participants, providing information.
Participate in all required trainings, team meetings and/or information meetings.
Meet all requirements for submitting required reports to in a timely manner (i.e. weekly work schedule, monthly services report, housing interventions).
Coordinate efforts closely with community and supportive service agencies working with program participants, and documenting all communication.
Serve as advocate for participants. Respond with flexibility in cooperation with requests to perform tasks directly related to providing services to program participants which may entail changes in work schedule or assignments to ensure that participants receive services.
Oversee the day to day program operations in the absence of the Program Manager or Residential Aides to ensure that shelter services are delivered as contracted. This may include: administering medications to participants, inspecting participant rooms to ensure they are in compliance with rules and regulations regarding items permitted on site, cleanliness, and respecting the privacy of others, and ensuring that participants’ meals are provided in a timely and safe manner.
Work closely with emergency housing and residential program staff to ensure that all operations are provided in a professional and respectful manner