Client Services Business Analyst - Healthcare Data

Precision Medicine Group•Indianapolis, IN

1d•Hybrid

About The Position

The Client Services Analyst will play a critical role in ensuring the successful delivery of services and solutions to our clients. This position requires a high level of technical expertise along with strong communication skills and a commitment to excellence. This role will support several clients with oversight from a manager of client services. The ideal candidate will have a strong sense of ownership and accountability, an inquisitive mindset, a background in T-SQL, and the ability to consistently produce high-quality work in a timely manner following a standard process.

Requirements

Undergraduate degree
Experience with relational databases
Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
Strong sense of accountability and ownership for delivering high-quality work.
Exceptional attention to detail, ensuring accuracy and precision in all tasks.
Proficiency in T-SQL with hands-on experience in writing complex queries and scripts.
Effective time management skills and ability to keep multiple projects on schedule.
Ability to work remotely.
Strong problem-solving skills and a proactive approach to identifying and addressing issues within established product boundaries.
Strong team player with the ability to work and execute independently.
Desire for continuous improvement and growth – driven to excel.
Demonstrated proficiency in Microsoft Office product suite including PowerPoint, Word, and Excel.

Nice To Haves

1 to 3 years industry experience in either data analytics or healthcare
Evident proficiency and hands-on experience using T-SQL in a Microsoft SQL Server environment.
Descriptive statistics and/or Pharmaceutical/Healthcare industry experience.
Undergraduate degree with a quantitative focus.
Experience in a client-facing role or in the pharmaceutical industry is a plus
Experience in SSIS is a plus but not required.

Responsibilities

Analyze client requirements and translate them into technical specifications.
Ensure the accuracy and integrity of data by conducting thorough quality checks and validations.
Own client jobs making sure they are running smoothly and on-time per established calendar; identify and remediate pain points to continually improve the process.
Collaborate with cross-functional teams to deliver value to our clients every day.
Maintain clear and effective communication with clients, address issues promptly, and provide regular updates.
Respond to and fulfill client tickets and requests in a timely manner with quality.
Contribute to client team meetings for client projects and engagements.
Take accountability for project deliverables, ensuring they meet the established standards and client expectations.
Develop, test, and deploy T-SQL scripts to support various client projects.
Implement advanced ETL processes to acquire and load large datasets.
Follow established procedures and standards as outlined by leadership.
Maintain associated procedural documentation.
Evaluate appropriateness of data for ad hoc requests and client projects.
Contribute code that is well-documented, logical, and easy to follow.
Other duties as assigned.