Client Services Benefit Specialist "Champion" (Remote)
About The Position
Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight. About the Role The successful Client Services Benefit Specialist "Champion" will need to be a passionate individual with a strong drive to deliver delight to our clients. In this role, you'll make sure that every interaction with Businessolver is a model of service, with warmth, charm, and efficiency. We want clients to fall in love with our system and Businessolver in general. That's where you come in.
Requirements
- Bachelor’s Degree or equivalent experience
- Minimum of 2 years’ experience focused on employee benefits and/or benefits administration
- Strong Excel skills (VLOOKUP, convert to CSV, concatenation & pivot tables)
- Tech savvy – must have a comfort level with learning, utilizing & communicating technology
- Demonstrated ability to partner with other Businessolver functional areas to deliver a seamless experience for the customer
- High comfort level interacting with external clients and resolving conflicts
- Natural ability to build and maintain relationships as well as being a natural collaborator and team player
- Keen attention to detail - you must pay crazy attention and have a relentless focus on QUALITY!!!
- Ability to maintain grace under pressure – especially during the busy season
Nice To Haves
- Ideal candidates will possess a background utilizing benefit administration systems or other Human Capital Management platforms (HCM)
- Experience with carrier files (or EDI in general) is also ideal
Responsibilities
- Ensure positive client experiences through high quality service and communication
- Respond to inquiries from clients and internal partners within expected time frames, providing regular updates to the client through resolution
- Complete risk mitigation reporting including audits, team activity and case manager reporting
- Manage client deliverables, track progress and complete assigned work through company planning tools
- Maintain accountability for inbound and outbound files
- Maintain carrier and client SFTP setup and completion of updates as needed
- Daily review of incoming data files, and carrier discrepancy reporting
- Execution of client specific process and procedure
- Function as the primary point of communication for our Carrier partners
- Working with Carriers on ongoing file updates and requests
- Communicate updates to Client Services and technical partners as required
- Identify root cause of any systemic issues
Benefits
- If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/ Dear Applicant.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
