Client Services Associate

SPS-North America • Austin, TX

4d

About The Position

The Client Services Associate provides exceptional mail and general business services in the following areas:
Mail and business services
Shipping and receiving
Office supplies: ordering, stocking, and inventory
Copier and print machines (MFD devices): supply stocking, inventory, replacement, and basic device troubleshooting
Overall, this position requires continuous demonstration of superior customer service and hospitality to all clients and SPS employees while maintaining a professional image of the company.

Requirements

• Strong verbal and written communication skills
• Excellent customer service and hospitality skills
• PC skills, MS 365 knowledge, SharePoint document management, and data entry (Excel, Outlook, Teams, and SharePoint knowledge are required)
• Ability to handle multiple tasks simultaneously
• Good organizational skills
• Working knowledge of MFD equipment
• Requires knowledge and understanding of shipping/receiving processes and the ability to determine correct methods and services for packaging and shipping
• Possesses the ability to work independently and complete assignments on time
• Maintains professionalism and composure when interacting with all employees and provides the highest level of confidentiality
• Regular and punctual attendance is a critical requirement for this role
• High school diploma (or equivalent) required
• Ability to work assigned hours as determined by the manager
• Current knowledge of or ability to learn computer-based systems required for the position
• Requires a valid driver’s license and clean motor vehicle record
• Requires fingerprinting and a criminal background check
• Ability to lift or move 20–40 lbs. or more frequently
• Ability to walk, bend, kneel, stand, and/or sit for extended periods
• Ability to work in environments with changing climate conditions (e.g., hot weather, rain/snow, and cold temperatures)
• Ability to sit for 2–3 hours at a time while processing data and creating shipping labels
• Fine and/or gross motor skills, including the ability to grasp, lift, carry, or move packages on a standard wheeled cart with a load capacity of 60 lbs
• Manual dexterity required for operating office machinery (desktop/laptop, phone, copy machines, binding equipment, etc.)

Nice To Haves

• Prior hospitality experience is a plus!
• FedEx/UPS/USPS general knowledge is a plus

Responsibilities

• Provides top-level customer service and professionalism to all clients and associates during all interactions
• Receiving, sorting, documentation/updating status into a chain of custody software system, and delivery of incoming mail and packages
• Mailing/shipping, packaging, documentation/updating status into a chain of custody software system, and transferring custody of all outgoing items to the proper carrier
• Acts as point of contact for company personnel on mail/business services inquiries
• Performs daily printer service of multi-function devices and ensures functionality of the device, including inventory, replenishing toner and copy paper, and basic troubleshooting with help from IT
• Submitting and completing work order requests from the work order software system
• Maintains the mail center area in a neat and orderly fashion
• Monitors and replenishes mail service supplies on all floors
• Assists with copy/print orders and/or monitors the copy/print equipment for satisfactory functionality
• Cross-training to learn all aspects of the mail services team and assists others with cross-training
• Builds and maintains professional relationships with customers and other teams
• Possible driving involved; requires a valid driver’s license and clean motor vehicle record
• Follows and adheres to all safety protocols and policy/procedure expectations
• Other duties as assigned by manager or supervisor

Benefits

• Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED