Client Services Associate

SPS-North America-posted about 8 hours ago

$17 - $17/Yr

Full-time • Entry Level

New York, NY

5,001-10,000 employees

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The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Deliver exceptional customer service to all employees.
Receive, sort, track, distribute, and ship mail and packages.
Serve as the primary contact for mail and package inquiries.
Operate and maintain multi-function devices; submit service requests as needed.
Assist with copy/print requests and monitor equipment functionality.
Maintain the Business Service Center and office areas in a clean and organized manner.
Replenish office supplies, pantry, kitchen, and meeting areas.
Set up conference and meeting rooms as required.
Provide reception or concierge coverage as needed.
Train backup staff and assist with sensitive inquiries.
Perform light maintenance, cleaning, and additional tasks as assigned.

Strong communication and customer service skills.
Ability to multitask and work independently.
Proficiency in MS Office and office equipment.
Knowledge of shipping/receiving and packing procedures.
Strong organizational and problem-solving skills.
High School Diploma or equivalent required.
1+ year of relevant experience preferred.
Ability to work assigned schedules.
Professional appearance and adherence to company policies.

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

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