Client Services Associate
About The Position
The Office Services Associate will focus on the Print & Production services. This individual will provide exceptional, client-facing support within a prestigious law firm environment. This role is responsible for managing all aspects of print, copy, scan, and document production while ensuring accuracy, confidentiality, and timely delivery. The Associate plays a vital role in supporting attorneys, legal staff, and firm operations by maintaining a professional, service-oriented approach at all times. Working as part of the SPS onsite team, the Associate upholds the highest standards of quality and efficiency, ensuring all production and administrative services reflect the firm’s commitment to excellence. Print & Document Production • Operate digital print, copy, and scan equipment to produce high-quality legal documents. • Perform document finishing tasks such as binding, tabbing, collating, and labeling. • Ensure accuracy, version control, and proper formatting on all deliverables. • Monitor production queues and manage job priorities based on deadlines. Client-Facing Service & Support • Provide responsive, professional service to attorneys, paralegals, and staff. • Communicate job status and proactively manage expectations for delivery timelines. • Handle sensitive and confidential documents with discretion and professionalism. Mailroom & Delivery Operations • Process inbound and outbound mail, packages, and interoffice deliveries. • Coordinate with couriers and external vendors to ensure secure and timely handling. • Maintain logs and tracking systems for production and delivery requests. Facilities & Office Support • Assist with day-to-day operational needs such as office supply replenishment and print area upkeep. • Coordinate with building management or vendors as needed for maintenance or equipment issues. • Support workstation and office setups when required. Quality & Compliance • Adhere to firm standards for document security, confidentiality, and compliance. • Conduct regular equipment checks and report maintenance needs promptly. • Follow established procedures and contribute to continuous improvement initiatives.
Requirements
- 2+ years of experience in print/production, reprographics, or legal document services (law firm experience preferred).
- Strong attention to detail and quality control.
- Excellent communication and client service skills.
- Ability to manage multiple priorities and meet strict deadlines.
- Proficiency with digital print systems and production software.
- Professional demeanor and discretion in handling confidential materials.
- Ability to lift up to 30 lbs and stand for extended periods as needed.
Responsibilities
- Operate digital print, copy, and scan equipment to produce high-quality legal documents.
- Perform document finishing tasks such as binding, tabbing, collating, and labeling.
- Ensure accuracy, version control, and proper formatting on all deliverables.
- Monitor production queues and manage job priorities based on deadlines.
- Provide responsive, professional service to attorneys, paralegals, and staff.
- Communicate job status and proactively manage expectations for delivery timelines.
- Handle sensitive and confidential documents with discretion and professionalism.
- Process inbound and outbound mail, packages, and interoffice deliveries.
- Coordinate with couriers and external vendors to ensure secure and timely handling.
- Maintain logs and tracking systems for production and delivery requests.
- Assist with day-to-day operational needs such as office supply replenishment and print area upkeep.
- Coordinate with building management or vendors as needed for maintenance or equipment issues.
- Support workstation and office setups when required.
- Adhere to firm standards for document security, confidentiality, and compliance.
- Conduct regular equipment checks and report maintenance needs promptly.
- Follow established procedures and contribute to continuous improvement initiatives.
Benefits
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
