Client Services Associate
About The Position
A hands-on, service-oriented role for someone who takes pride in keeping daily operations running smoothly. Deliver seamless mail, office, and client support services while maintaining a professional and efficient workplace experience. SPS Global is seeking a detail-oriented and service-driven Client Services Associate to support daily mailroom operations and office services. This role plays a key part in ensuring smooth business operations by managing mail distribution, shipping/receiving, office supply coordination, and providing front office support when needed. You’ll help create a polished, organized, and client-focused environment through reliable service and strong attention to detail. This role combines mailroom operations, office support, and client service excellence.
Requirements
- High School Diploma or equivalent
- Strong communication and customer service skills
- Ability to multitask and stay organized in a fast-paced environment
- Basic PC skills, including Microsoft Office
- Ability to work independently and follow procedures
- Ability to lift, carry, or move items up to 40 lbs frequently (up to 60 lbs on carts)
- Comfortable walking, standing, bending, kneeling, or sitting for extended periods
- Manual dexterity for operating office equipment (phones, printers, etc.)
Nice To Haves
- 1+ year of related experience
- Familiarity with mailroom, shipping/receiving, or office support functions
- Working knowledge of multi-function devices (MFDs)
Responsibilities
- Receive, sort, and log inbound mail and packages
- Manage outgoing mail and shipping transactions
- Distribute deliveries and notify employees upon receipt
- Serve as the point of contact for mail and package inquiries
- Handle shipping and receiving of materials and supplies
- Maintain and replenish office supplies (e.g., paper, toner, pantry items)
- Ensure copy/print machines and multi-function devices are operational and stocked
- Submit work orders and assist with basic troubleshooting
- Support meeting and conference room setups
- Maintain cleanliness and organization of the Business Service Center
- Perform light maintenance and cleaning as needed
- Provide 5-star customer service across all interactions
- Offer reception/concierge coverage when required
- Build strong relationships with employees and teams
- Maintain professionalism and composure in all interactions
- Assist with training back-up staff on procedures
- Proactively seek additional tasks during downtime
- Determine when additional support is needed for sensitive requests
Benefits
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
