Client Services Associate

Rubicon•Atlanta, GA

18d•$20 - $22•Hybrid

About The Position

We are seeking a dedicated and personable Customer Service Associate to join our team. The Client Services Associate (CSA) processes inbound customer service requests and inquiries via phone, e-mail, and Internet portals. The CSA is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company provided services as well as communicating effectively with team members within the customer operational department.

Requirements

High school diploma/GED required.
One (1)+ year of experience in customer service roles preferred.
One (1) + year of experience in the waste management industry preferred.
Experience in entering a high volume of transactions quickly and accurately with great attention to detail.
Proficiency with Microsoft Office and Excel.
Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
Exceptional interpersonal skills, with the ability to interface effectively with stakeholders at all levels of the organization.
Strong customer service orientation with the ability to handle inquiries and requests efficiently and professionally.
A proactive, can-do attitude with a willingness to take ownership of tasks and drive them to completion.
Strong problem solving and critical thinking skills.
Ability to work effectively and independently with minimal supervision, while also being a team player who thrives in a collaborative environment.
Discretion and trustworthiness in handling sensitive information and supporting high-level strategic initiatives.
Ability to work evenings, weekends and holidays as required.
Travel and/or onsite work will be on an as needed basis.

Responsibilities

Provide timely and accurate information to inbound customer service requests
Respond promptly and professionally to incoming phone calls, E-mails, and other web-based systems
Process customer service requests according to established department policies and procedures
Provide timely feedback to the company regarding service failures or customer concerns
Schedule services with service partners
Enter and update service requests and orders into designated internal work order system and/or portals
Follow up throughout the life of existing tickets and keep the customers informed about ticket status
Determine problems that demand immediate promotion to direct supervisor
Support strategic ongoing initiatives communicated by the direct supervisor
Respond proactively to customer inquiries and concerns
Resolve invoice questions and investigate payment issues with vendors; assist manager with preparing the customer bills each month
Verify data points and update the system as needed
Project management as needed, including sustainability reporting, optimizing services, finding cost savings, weekly status updates, communicating policy updates that are relevant to customers, etc.
Ability to travel and/or work onsite up as needed.
Performs other duties as assigned or apparent.