Client Services Associate

Dunlap Bennett & Ludwig Pllc•Leesburg, VA

27d•Onsite

About The Position

Dunlap Bennett & Ludwig is currently seeking a Client Services Associate to join our legal team. This position will serve as a vital connection between our clients and attorneys. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional client experiences. The opening is current onsite at our Leesburg VA office; however, this office will be relocating to the Ashburn/Herndon area within one year.

Requirements

Minimum of 1 to 2 years preferred experience answering and taking phone calls.
Strong written and verbal communication skills.
Exceptional attention to detail and accuracy.
Superior organizational and multitasking abilities with time management.
Capacity to work independently, prioritize effectively, and meet deadlines.
Positive, professional attitude and strong interpersonal skills.
Must have working knowledge of Office 365, Microsoft Outlook and Teams.

Responsibilities

Serve as the primary point of contact for existing and prospective clients, building sustainable relationships through responsive and professional communication.
Handle high-volume inbound and outbound calls, actively listen to client needs and provide helpful solutions to their concerns.
Act as liaison between clients and attorneys, ensuring seamless communication and service.
Answer phones professionally, direct callers to appropriate personnel and attorneys.
Meet personal and Client Service team targets and call handling quotas.
Perform other administrative tasks as assigned.