Client Services Associate

SPS-North America-posted 17 days ago

$21 - $22/Yr

Full-time • Entry Level

Onsite • New York, NY

5,001-10,000 employees

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The Mailroom Associate provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support the onsite business service center in a timely manner. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

Operate digital print, copy, and scan equipment to produce high-quality legal documents.
Perform document finishing tasks such as binding, tabbing, collating, and labeling.
Ensure accuracy, version control, and proper formatting on all deliverables.
Monitor production queues and manage job priorities based on deadlines.
Provide responsive, professional service to attorneys, paralegals, and staff.
Communicate job status and proactively manage expectations for delivery timelines.
Handle sensitive and confidential documents with discretion and professionalism.
Process inbound and outbound mail, packages, and interoffice deliveries.
Coordinate with couriers and external vendors to ensure secure and timely handling.
Maintain logs and tracking systems for production and delivery requests.
Assist with day-to-day operational needs such as office supply replenishment and print area upkeep.
Coordinate with building management or vendors as needed for maintenance or equipment issues.
Support workstation and office setups when required.
Adhere to firm standards for document security, confidentiality, and compliance.
Conduct regular equipment checks and report maintenance needs promptly.
Follow established procedures and contribute to continuous improvement initiatives.

2+ years of experience in print/production, reprographics, or legal document services (law firm experience preferred).
Strong attention to detail and quality control.
Excellent communication and client service skills.
Ability to manage multiple priorities and meet strict deadlines.
Proficiency with digital print systems and production software.
Professional demeanor and discretion in handling confidential materials.
Ability to lift up to 30 lbs and stand for extended periods as needed.

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

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