Client Services Associate

Lympha Press • Chadds Ford Township, PA

17h

About The Position

Essential Functions: · Collaborate closely with the Client Services Specialist to streamline and support the order processing workflow. · Assist with follow-up tasks, including patient engagement calls and coordinating with prescribers to obtain outstanding paperwork. · Perform patient intake, ensuring accurate and timely documentation of medical necessity information in the system. · Request, review, and document pertinent medical records from physician offices to ensure all necessary information is collected. · Maintain clear and effective communication with internal team members to ensure smooth operations and resolution of any issues. · Participate in traditional and e-learning programs · Work effectively with other company employees, managers, and departments. · Perform all job functions with Company Mission, Vision, and Goal Statements in mind. · Perform other duties as assigned. Requirements Job Requirements and Qualifications: Education, Certificate and Licensure High school diploma or general education degree (GED). Physical Demands · Prolonged periods sitting at a desk and working on a computer. · Must be able to lift up to 10 pounds at times. · Ability to occasionally stand, walk, reach with hands and arms, and bend or stoop as needed. · Regular use of hands/fingers to operate computer keyboard, mouse, and office equipment. · Ability to see and read information on computer screens and documents. Other Requirements · Must possess excellent verbal communication skills with a strong emphasis on being polite, friendly, helpful and courteous with all internal and external stakeholders. · Must have the ability to demonstrate effective time management skills while working independently with minimal supervision. · Must demonstrate proficient ability and practical knowledge of computers, software, and other office equipment. · Knowledge of insurance guidelines; DME (Durable Medical Equipment) experience is a plus. · Additionally, the applicant is expected to demonstrate the ability to quickly acquire knowledge of departmental program structure (Mission, Vision, and Goal Statements) and department policies and procedures. · Must demonstrate proficiency and productivity in a fast-paced environment with unscheduled interruptions while maintaining acceptable judgment, responsibility, and assumption for decisions, consequences, and results.

Requirements

• High school diploma or general education degree (GED).
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times.
• Ability to occasionally stand, walk, reach with hands and arms, and bend or stoop as needed.
• Regular use of hands/fingers to operate computer keyboard, mouse, and office equipment.
• Ability to see and read information on computer screens and documents.
• Must possess excellent verbal communication skills with a strong emphasis on being polite, friendly, helpful and courteous with all internal and external stakeholders.
• Must have the ability to demonstrate effective time management skills while working independently with minimal supervision.
• Must demonstrate proficient ability and practical knowledge of computers, software, and other office equipment.
• Additionally, the applicant is expected to demonstrate the ability to quickly acquire knowledge of departmental program structure (Mission, Vision, and Goal Statements) and department policies and procedures.
• Must demonstrate proficiency and productivity in a fast-paced environment with unscheduled interruptions while maintaining acceptable judgment, responsibility, and assumption for decisions, consequences, and results.

Nice To Haves

• Knowledge of insurance guidelines; DME (Durable Medical Equipment) experience is a plus.

Responsibilities

• Collaborate closely with the Client Services Specialist to streamline and support the order processing workflow.
• Assist with follow-up tasks, including patient engagement calls and coordinating with prescribers to obtain outstanding paperwork.
• Perform patient intake, ensuring accurate and timely documentation of medical necessity information in the system.
• Request, review, and document pertinent medical records from physician offices to ensure all necessary information is collected.
• Maintain clear and effective communication with internal team members to ensure smooth operations and resolution of any issues.
• Participate in traditional and e-learning programs
• Work effectively with other company employees, managers, and departments.
• Perform all job functions with Company Mission, Vision, and Goal Statements in mind.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED