Client and Hospitality Services Associate

SPS-North America • Chicago, IL

2d

About The Position

The Client Services Associate (Hospitality) delivers exceptional office, mail, and delivery services while supporting the smooth daily operations of a dynamic workplace. This role spans multiple functions, including mail and package handling, print and copy services, office upkeep, and conference/reception support.
You will consistently provide prompt, courteous, and efficient service, maintaining a polished and professional image while ensuring both clients and employees receive a 5-star experience.
You play a key role in creating a seamless and welcoming workplace experience. From first impressions to daily operations, your attention to detail and service mindset help keep the office running efficiently and leave a lasting positive impact on everyone you support.

Requirements

• Strong communication and customer service skills
• Proficient in Microsoft Office
• Organized, adaptable, and able to multitask
• Problem-solver with the ability to work independently
• Professional demeanor
• High school diploma or equivalent
• 1–2 years of relevant experience preferred
• Basic knowledge of computer-based systems
• Able to work assigned hours
• Ability to lift up to 60 lbs.
• Comfortable with standing, walking, and basic physical tasks
• Able to operate office equipment

Responsibilities

• Deliver exceptional customer service across all communication channels
• Provide reception/front desk support and handle sensitive requests with discretion
• Build positive relationships with clients and internal teams
• Manage inbound/outbound mail and packages, including sorting, tracking, and distribution
• Support shipping and receiving; act as the main contact for related inquiries
• Set up and maintain pantry, kitchen, and meeting areas, including light cleaning
• Ensure common areas are organized, stocked, and presentable
• Assist with office moves and general workplace upkeep
• Maintain office equipment and coordinate service requests as needed
• Support print and copy services and monitor equipment functionality
• Take initiative during downtime and support ad hoc tasks
• Maintain professionalism and assist in training backup staff

Benefits

• Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED