Client Services Associate

Empirical Wealth Management • Irvine, CA

385d • $50,000 - $70,000

About The Position

The Client Service Associate at Empirical Wealth Management plays a crucial role in supporting the Los Angeles office by managing a variety of administrative, client service, and operational tasks. This position is designed for an energetic individual who can provide exceptional service to clients while ensuring the smooth operation of the office in a fast-paced environment. The role involves direct interaction with clients, handling their requests, and maintaining compliance with regulatory requirements.

Requirements

• 1+ years of experience in client service role, ideally in a professional office or financial services setting.
• Bachelor's degree.
• Intermediate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Exceptional client service skills with the ability to build trust and strong relationships with clients and colleagues.
• Strong organizational skills with the ability to manage multiple tasks and adapt to frequent changes or unexpected events.
• Excellent verbal and written communication skills, with proven ability to function effectively under occasional pressure and time-sensitive deadlines.
• Detail-oriented with strong analytical and critical thinking skills.

Responsibilities

• Provide superior client service by handling all incoming client requests and ensuring follow-through to meet client needs.
• Monitor client account activity, research and resolve any issues, and communicate solutions to clients promptly.
• Prepare and review new account paperwork to ensure all documents are complete and comply with regulatory requirements.
• Serve as the main point of contact for operational tasks, including tracking rollovers and managing investment funding in coordination with the Associate and Financial Advisors.
• Document key client milestones and data in systems such as Salesforce and the Charles Schwab platform to support future interactions and enhance client relationships.
• Maintain risk awareness and compliance by identifying and resolving issues according to company procedures and regulatory guidelines.
• Support firm-wide initiatives and assist with company projects as needed.
• Greet and assist clients and visitors, ensuring a warm, professional, and welcoming environment.
• Answer phones, manage mail distribution, and handle outgoing mail and shipping requests.
• Maintain office and kitchen supplies inventory, ordering items as necessary.
• Ensure conference rooms are clean, prepped, and ready for client meetings.
• Oversee the office condition, submitting repair, maintenance, and design requests as needed, and liaising with building management to relay essential information to the team.
• Assist in maintaining office files and records in compliance with the firm's regulations, including scanning and organizing documents.
• Prepare materials for advisors and team members as required.

Benefits

• Medical, Vision, Dental, and Disability Insurance are 100% covered for employees.
• 401(k) Plan with company match.
• Paid parental leave after one year of employment.
• Pre-tax commuter benefit account.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree