Client Services Associate (Wealth Management)

Gulf Coast Bank & Trust Company•Metairie, LA

57d

About The Position

The Client Services Associate (CSA) is a vital part of the daily operations team, supporting the client servicing needs of a team of Financial Advisors. This is a hands-on, task-driven position focused on accuracy, timeliness, and responsiveness. The CSA is responsible for managing the routine processing of paperwork, tracking service requests, maintaining data integrity, and ensuring a consistent and professional client experience.

Requirements

Bachelor’s degree or equivalent work experience in banking, financial services, business administration, or a related field is preferred.
Proven experience (1–3 years) in a similar role within the financial services industry is advantageous.
Familiarity with financial concepts, investment products, and financial planning principles.
Proficiency in using financial software and tools, such as portfolio management systems and CRM software.
Proficiency with basic computer skills and Microsoft Office software.
Exceptional organizational skills with the ability to manage multiple tasks and prioritize effectively.
Excellent attention to detail and accuracy in data entry and record-keeping.
Outstanding communication skills, both verbal and written, with the ability to interact professionally with clients and team members.
Strong analytical and problem-solving abilities.
High level of professionalism and integrity in handling sensitive client information.
Ability to work independently as well as collaboratively in a team-oriented environment.
Knowledge of relevant regulatory frameworks and compliance procedures.
SIE, Series 7, and Series 66 licenses, or the ability to acquire them within 24 months.
Ability to travel if required to perform essential job functions.
Ability to work under stress and meet deadlines.
Ability to read and interpret documents as required to perform essential job functions.
Prolonged periods of sitting at a desk and working on a computer may be required.
Ability to lift/move/carry approximately 15 pounds if required to perform essential job functions.

Responsibilities

Monitor and manage inbound client service requests, ensuring timely responses or appropriate escalations.
Follow up on client service tasks such as fund transfers, address changes, and beneficiary updates to ensure seamless execution.
Maintain accurate and up-to-date client records in the Client Relationship Management (CRM) system, ensuring all contact and household information is current.
Prepare and submit new account forms, transfer paperwork, and other required documents with precision.
Review all submitted paperwork for completeness and accuracy before submission, minimizing errors.
Track the progress of submitted forms and proactively follow up on any missing or rejected items (Not-In-Good-Order, or NIGOs).
Maintain organized task lists and service workflows for assigned advisors, ensuring nothing falls through the cracks.
Confirm completion of tasks and resolve any outstanding service items promptly, especially those that are time-sensitive, such as Required Minimum Distributions (RMDs) and tax documents.
Coordinate routine service tasks directly with assigned advisors.
Organize and prioritize daily and weekly workloads based on advisor needs and client urgency.
Support advisor-specific procedures and service models while ensuring consistency with firm standards.
Identify frequent service issues and recommend improvements to standard workflows.
Assist with documenting advisor-specific preferences and procedures.
Collaborate with other CSAs and team members to cross-train and share best practices.