Client Services Associate - Valuations

ServiceLink

75d

About The Position

Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Client Services Associate. The ideal candidate will enjoy working with clients, both internal and external; is detail oriented; and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

Requirements

• High school diploma or equivalent
• Quality customer service skills
• Basic reading, writing, and arithmetic skills required
• Computer literate with the ability to learn customer service software applications
• Professional verbal and written communication skills and the ability to type 30 wpm
• Ability to maintain a positive and professional business relationship with clients and internal staff
• Proficient in Microsoft Suite, including Office, Teams, and Excel

Responsibilities

• Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance, and ensuring that key information and documentation remains current
• Answer phones and respond to customer requests
• Identify, research, and resolve customer issues using the computer system
• Manage and maintain order pipeline
• Track and place customer inquiries in the computer system
• Monitor team mailboxes
• Make outbound phone calls as needed to resolve client inquiries and drive pipeline performance
• Provide customers with product and service information
• Follow-up on customer inquiries not immediately resolved
• Follow-up on client delays for prompt resolution
• Research billing issues
• Recognize, document and alert the manager of trends in customer calls
• Recommend process improvements
• Perform all other duties as assigned

What This Job Offers

• Education Level: High school or GED