Central Pacific Bank-posted 4 months ago
Entry Level
Honolulu, HI
Credit Intermediation and Related Activities

The position provides logistical, analytical, and clerical sales support to the Wealth Advisors. It involves performing all duties and interacting with internal and external customers in a manner that aligns with the Company's Core Values of approaching all actions with a 'Voyaging Spirit' and being 'Positively Ohana'. The role requires exhibiting core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership, and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented, and Thoroughness.

  • Wealth Advisor Support: Responsible for opening new accounts, performing account transfers, assisting Wealth Advisors with office files, following up on account numbers, incoming transfers, missing items, verifying monetary transactions, placing orders, and other items that increase production.
  • Customer Support: Responsible for assisting customers with servicing issues, such as account maintenance, check orders, record changes, researching customer inquiries, RMD's etc.
  • Participate in Bank sponsored Internal/external events.
  • Participate in Bank sponsored focus groups, initiatives, campaigns.
  • Help maintain expenses within approved budgets and support WA's towards fee income goals.
  • Complete required and requested reports on time and accurately.
  • Provide analytical, logistical, and clerical support for sales and special projects, including sales campaigns, investment seminars, trade shows and other activities to promote sales opportunities, with efficiency and cost-effectiveness for Investment Services and business partners.
  • Maintain internal service standards.
  • Responsible for following internal procedures to achieve satisfactory internal, LPL, FDIC audits.
  • Comply in a timely manner with all compliance requests.
  • Adhere to Bank policies and procedures.
  • Attend required and elective training and workshops.
  • Participate in professional group/organization.
  • High School Diploma or GED equivalency required for Client Services Associate I.
  • High School Diploma and/or higher education and/or equivalent work experience required for Client Services Associate II.
  • 2+ years of experience in retail financial sales and servicing required for Client Services Associate I (Bachelor's degree may substitute for 2 years of experience).
  • 3+ years of experience in retail financial sales and servicing required for Client Services Associate II.
  • 1+ year of experience in retail brokerage/RIA required for Client Services Associate II.
  • FINRA and insurance licenses will be required if performing any trading transactions for Client Services Associate I.
  • Series 7 and Series 66 License required within 1 year of date of hire for Client Services Associate II.
  • Life and Health Insurance license required within 90 days of hire for Client Services Associate II.
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