Client Services Associate - Hospitality Operations

Boston Red Sox and Fenway Sports Management • Boston, MA

33d • $19

About The Position

This position will encompass all areas of the Client Services department by providing support for both day of game club and suite activities as well as non-game day events. The position will directly interact with premium members, providing extremely high-level hospitality. This role requires that you are comfortable building relationships with guests and that you regularly go the extra mile to ensure they are satisfied during their game day experiences.

Requirements

• Ability to commit to the January 2026 – January 2027 timeline.
• Ability to commit to a minimum of 35 hours a week throughout the year-long position.
• Bachelor’s degree in hospitality, business, analytics or marketing related fields preferred.
• Innovative, process-oriented and well-organized.
• Passion and committed to providing a high standard of customer service.
• Experience with Salesforce or a CRM based platform preferred. Qualtrics experience preferred. Experience with ProVenue or ticket-based program is a plus.
• Ability to work extended hours including nights, weekends and holidays.

Responsibilities

• Serve as a liaison between club managers and our members, ensuring that the game day experience consistently meets our clients' high standards.
• Enhance the premium member experience on game days by overseeing all aspects of our pregame tours and actively engaging with guests at various premium locations.
• Work with the VP of Dell Technologies Level on suite events and the servicing of suites on game days.
• Manage Salesforce and Qualtrics databases to ensure accurate and up-to-date logging related to member benefits, including tours, scoreboard messages, and ticket information.
• Administer all premium client Fenway Concert Series ticket requests, including tracking requests and processing payments.
• Coordinate and distribute Red Sox gift bags, as part of our premium member gift bag program.
• Assist in the day-to-day maintenance and evolution of our Salesforce platform.
• Assist in our contract writing, invoicing, payment and receipt processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 51-100 employees