Client Services Associate (Copy and Print)

SPS-North America-posted 3 months ago

Full-time • Entry Level

New York, NY

5,001-10,000 employees

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The Client Services Associate (Copy and Print) provides exceptional office and mail services, delivering operational functions in the following areas: Processing high volume copying, printing, finishing, and reprographics orders on site. This position fulfills jobs for document duplication, printing, finishing, binding, lamination, and other processing. This position will also troubleshoot equipment and ensure supplies are at satisfactory levels. Processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Provides 5-star customer service to all employees (in all forms of communication).
Operates advanced reprographic and scanning equipment to fulfill high-volume print and digital imaging requests.
Performs finishing work such as binding, cutting, and padding.
Ensures quality and accuracy of all output.
Performs routine maintenance on copy/print devices including loading paper, changing toner and cartridges, and troubleshooting minor issues to maintain uptime.
Manages both hard copy and electronic job submissions, handles color calibration and image adjustments, and prepares orders for delivery or distribution.
Assists with receiving, sorting, and distributing inbound/outbound mail and packages.
Maintains tracking records and provides status updates on deliveries.
Monitors and replenishes office supplies, supports pantry and meeting room setups, performs light cleaning, and assists with employee moves or space arrangements.
Builds strong professional relationships with employees and internal teams, trains backup staff, and takes initiative to improve workflows or assist during downtime.

High School Diploma (or equivalent) required.
1+ years prior work experience preferred.
Ability to work assigned work hours determined by manager.
Excellent organizational and time management skills.
Analytical abilities and aptitude in problem-solving.
Superb written and verbal communication skills.
Current knowledge or ability to learn computer-based systems required for functions of position.
Required to maintain an overall professional appearance and attitude.
Adhere to all policies and procedures required.

Strong verbal and written communication skills.
Excellent customer service skills.
PC skills MS Office Suite experience.
Ability to handle multiple tasks simultaneously.
Good organizational skills.
Working knowledge of MFD equipment.
Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
Possesses ability to work independently and capable of completing projects.
Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

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Client Services Associate (Copy and Print)

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