Client Services Assistant (Part-Time)

Guiding Eyes for the Blind, Inc.•Yorktown Heights, NY

44d•$22 - $26•Onsite

About The Position

At Guiding Eyes for the Blind, we are passionate about connecting exceptional dogs with individuals seeking greater independence. We are dedicated to creating and supporting life-changing partnerships between people and dogs. At our facilities, we breed, raise, and train exceptional guide dogs – and match them with individuals ready to embrace a life of greater freedom, confidence, and possibility. Together, they embark on incredible life adventures. Are you ready to play a role in that journey? Join us and help be a part of transforming lives. Our incredible dogs make our mission possible – and working with them will inspire you! We put our clients first, striving to exceed their expectations by providing exceptional dogs trained to meet their unique needs and empower them to live the lives they choose. Are you someone who enjoys helping others and creating positive experiences? We’re looking for a friendly, organized, and service-driven Client Services Assistant to join our team and help create exceptional experiences for our Clients, Graduates, Donors, Volunteers, and Visitors. As the Client Services Assistant, you’ll play a vital role in creating a welcoming and professional experience for everyone who interacts with Guiding Eyes. You’ll be at the heart of our daily operations, providing warm and professional front desk, phone, and concierge support. As the first point of contact – whether greeting someone in person, answering the phone, or responding to an inquiry – you’ll set the tone for the exceptional service our organization is known for. You’ll bring professionalism, warmth, and calm to every interaction while managing multiple priorities with care and attention to detail. In addition, you’ll assist with a variety of administrative and operational tasks that support our graduate services and day-to-day activities. We’re looking for someone who takes initiative, communicates thoughtfully, and enjoys being part of a collaborative, client-focused environment. If you’re passionate about creating meaningful connections and delivering outstanding service, we’d love to hear from you! The Role This is a part-time, onsite position based at our Yorktown Heights, NY campus, five days a week, averaging about 25 hours per week.

Requirements

Three to five years of administrative experience, ideally in a client-facing or service-oriented environment.
Passionate about creating meaningful connections and delivering outstanding client experiences.
Exceptional interpersonal and problem-solving skills, with the ability to connect with staff, Volunteers, Clients, and the public with poise, tact, and warmth.
Highly organized, detail-oriented, and able to balance multiple priorities while managing time efficiently. Proven ability to meet deadlines in a fast-paced environment.
Self-motivated, reliable, and driven by a strong work ethic.
Consistently demonstrates a positive attitude, professional demeanor, and welcoming presence, including maintaining a professional appearance at all times.
Flexible and adaptable collaborator who enjoys taking on challenges and supporting team goals.
Proficient in Microsoft Office; familiarity with Salesforce is a plus.
Must be comfortable around large, active dogs.

Nice To Haves

familiarity with Salesforce

Responsibilities

Be the welcoming face of the organization, greeting Graduates, Donors, Volunteers, and guests with warmth and professionalism.
Manage visitor access by monitoring the main gate, checking in visitors and vendors, and notifying staff of their arrival.
Handle incoming calls on multiple phone lines with courtesy and efficiency. Provide helpful information, route calls to the appropriate departments or individuals, and take clear, accurate messages when needed.
Create and maintain a variety of letters, communications, and documents for students, graduates, and staff, ensuring accuracy and professionalism.
Manage data entry and maintain up to date student and graduate records using Salesforce and DocuSign.
Receive and distribute incoming packages (UPS, FedEx, Amazon, etc.) and prepare outgoing shipments, including guide dog equipment.
Oversee mailroom supplies and equipment, arranging orders and maintenance as needed.
Provide day-to-day support for Front Desk operations and assist the Training Department with projects and administrative tasks as needed.