Client Services Assistant

North Bay Regional Center•Santa Rosa, CA

12h•Hybrid

About The Position

At North Bay Regional Center, we believe all people with developmental disabilities should have the same opportunities as are available to all other citizens. As one of the 21 nonprofit Regional Centers throughout California, we offer a comprehensive program supporting the needs of our communities, provided by driven and passionate employees who ensure that we achieve our goals daily. North Bay Regional Center (NBRC) provides advocacy, services, support, and care coordination to children and adults diagnosed with intellectual and developmental disabilities and their families in Napa, Sonoma and Solano counties. We partner with community-based organizations and agencies to empower our clients to thrive and live as independently as possible within the geographically, culturally, and ethnically diverse communities we serve. North Bay Regional Center serves over 12,000 people living within the geographic boundaries of Napa, Sonoma and Solano counties. Provides administrative support and assistance to Case Management, Clinical, Early Intervention, Resource Development, Emergency Management & Facilities Department, Information Technology (IT), Self-Determination staff and other agency departments, as needed. Under the direction of the Santa Rosa Supervisor, the Client Services Assistant will provide full office support, establish and maintain tracking systems; complete forms and documentation; request information and respond to requests for information. In addition, the Client Services Assistant will schedule appointments and meetings; word process documents; enter data into software systems; assist clients, families and service providers by telephone or in person and provide back-up of other support staff positions due to vacancy or work overload.

Requirements

Equivalent to graduation from high school and three years of responsible general clerical or office administrative experience.
Graduation from business school and two years’ experience.
Knowledge of office management practices and procedures, including filing and the operation of standard office equipment
Knowledge of business arithmetic including percentages and decimals
Knowledge of basic business data processing principles and the use of MS Office 365
Knowledge of basic record-keeping principles and practices
Must type at a minimum rate of 50 net words per minute from handwritten or printed copy
Ability to provide personal automobile transportation during working hours and for after-hours emergencies or access to another form of reliable transportation which meets these minimum requirements.

Nice To Haves

Bilingual Spanish/English skills are preferred.
Fluency in a language in addition to English is desirable and may be required.

Responsibilities

Provide full office support
Establish and maintain tracking systems
Complete forms and documentation
Request information and respond to requests for information
Schedule appointments and meetings
Word process documents
Enter data into software systems
Assist clients, families and service providers by telephone or in person
Provide back-up of other support staff positions due to vacancy or work overload

Benefits

CalPERS Retirement Plan
CalPERS Medical Insurance Plans, with generous employer contributions
Dental Insurance, with zero cost for employee only coverage
Vision Insurance, with $5/month employee cost share for employee only coverage
Flexible Spending Accounts for Medical and Dependent Care
100% Employer Paid Life Insurance
Generous vacation and sick accrual policies
Employee Referral Reward Program
15 Paid Agency Holidays/year
CalPERS 457 Supplemental Retirement Plan
Bi-lingual language differential: For those speaking, reading and writing other than English – $200 per month For those speaking a language other than English – $175 per month For those using American Sign language – $200 per month