Client Services Asset Management Lead

GD Information Technology • Arlington, TX

1d • Onsite

About The Position

We are currently seeking a Client Services Asset Management Lead who will provide oversight in areas IT hardware asset management functions, in a high volume, fast paced environment. Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills. The successful candidate will also have experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement, and quality. This role will manage the day-to-day work activities of the team, including timelines, customer experience, and relationship management, and prioritizing and allocating workflow. The Asset Management Team Lead will ensure the deskside support, and executive support staff uses the required tools and software to identify, document, track and resolve reported problems. The successful candidate will also provide a productive and motivating working environment and address any issues/disputes from customers or clients. HOW YOU WILL MAKE AN IMPACT Candidates must have at least 10 years of experience in the following: Performing IT hardware asset management functions and responsibilities in a large enterprise Strong understanding of IT asset management software, inventory management, and data analysis tools crucial. Strong organizational and project management skills to handle complex asset lifecycle tasks Ability to analyze data to identify trends, optimize spending, and report on asset status Excellent communication skills with the ability to present both high level and detailed tactical solutions to customers Extremely detail oriented and able to monitor, review and analyze incident management performance metrics and recurring issues/requests. Proactively make recommendations for prevention and resolution. Manage and/or support special projects

Requirements

• Minimum of 10 years of experience performing IT hardware asset management functions and responsibilities in a large enterprise.
• Strong understanding of IT asset management software, inventory management, and data analysis tools crucial.
• Strong organizational and project management skills to handle complex asset lifecycle tasks
• Ability to analyze data to identify trends, optimize spending, and report on asset status
• Excellent communication skills with the ability to present both high level and detailed tactical solutions to customers
• Extremely detail oriented and able to monitor, review and analyze incident management performance metrics and recurring issues/requests. Proactively make recommendations for prevention and resolution.
• Manage and/or support special projects
• Bachelor’s Degree in Information Technology, Business Administration, or a related field
• 10+ years of experience
• ITIL v4 foundations certification and ITIL intermediate (Managing Professional, Strategic Leader or Practice Manager) required
• Communication
• Hardware Asset Management (HAM)
• ITIL Processes
• US Citizenship Required: Yes

Responsibilities

• Manage the day-to-day work activities of the team, including timelines, customer experience, and relationship management, and prioritizing and allocating workflow.
• Ensure the deskside support, and executive support staff uses the required tools and software to identify, document, track and resolve reported problems.
• Provide a productive and motivating working environment and address any issues/disputes from customers or clients.
• Analyze data to identify trends, optimize spending, and report on asset status
• Monitor, review and analyze incident management performance metrics and recurring issues/requests. Proactively make recommendations for prevention and resolution.
• Manage and/or support special projects

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional scientific growth opportunities, including journal subscriptions, conference attendance, and supporting publication journey
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays
• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees