Client Services Analyst

loanDepot • Chandler, AZ

15h • $18 - $25

About The Position

Position Summary: Responsible for auditing and approving incoming and existing broker applications including license management, due diligence, operations, and sales support. This position requires a strong background in mortgage broker and correspondent licensing and compliance. Ensures the performance of all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.

Requirements

• High School Degree or equivalent preferred and a minimum of two (2) + years’ experience working in a similar role with high-volume mortgage banker.
• Solid experience with broker compliance and monitoring tools, i.e., LexisNexis, InterThinx.

Responsibilities

• Approves broker/correspondent relationships for West and East Coast.
• Completes due diligence requirements by reviewing company and principal officer information, analyzing LexisNexis, court records and regulatory databases to make approval determination.
• Audits and maintains all state licensing for company and individual loan originators.
• Maintains efficient database to ensure proper tracking and reporting and manages ongoing database clean-up.
• Communicates with broker/correspondent principals as needed.
• Leads special requests and projects as requested by leader and Sales Managers.
• Provides guidance to West and East Coast operations centers on loan level in cases where broker/loan originator licensing and compliance affects pipeline.
• Creates and maintains process documents, manuals, procedures, reports and training materials.
• Provides broker references to other lenders as needed.
• Answers Client Services customer line and direct brokers and sales associates as needed.
• Monitors Client Services email box to ensure timely response to brokers
• Coordinates with Licensing, Compliance and Legal on any state & federal law changes.
• Terminates broker relationships as necessary in order to protect loanDepot.
• Audits IRS 1099s annually and perform annual renewals on brokers and correspondents.
• Researches state & federal regulations which affect broker and correspondent relationships to ensure ongoing compliance for loanDepot.
• Communicates with leadership from various departments, sales territories and branches as needed.
• Assists AE’s and Regional Sales Managers with client data requests and territory management.
• Performs other duties and projects as assigned.

Benefits

• Aggressive compensation package based on experience and skill set.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful, and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees