The Client Service function is part of the Client Relationship Management team, reporting into the regional CRM leads. Its primary role is to act as the gatekeeper for all cross-functional requests from our largest global clients, related to a variety of topics, including but not limited to: Electronic platforms and venues – structure, controls and governance, Legal entity structure and related changes, IT and Risk driven enquiries, and Strategic and cross divisional initiatives. The team members are responsible for managing incoming queries and being the direct point of contact for clients (with a particular focus on the largest global cross-asset clients). They will ensure that the context and the scope of each request is clarified, then logged and actioned. This will entail careful and thorough co-ordination from inception to conclusion and may involve arranging calls and meetings with the clients and internal SMEs across TP ICAP. This will include colleagues in compliance, legal, IT, ESG, operations, HR, business management and product/platforms. In addition, it is each team member's responsibility to establish strong governance around the process, this includes creating and maintaining an audit trail, logging interactions and obtaining the relevant approvals before returning information to the client.