Client Services Analyst II

Gainwell Technologies LLC

2d•Remote

About The Position

As a Client Services Analyst II, you will play a key role in ensuring the timely and accurate delivery of client files, letters, and analytics that support recovery outcomes and client success. At Gainwell, you’ll contribute your skills as we harness the power of technology to help clients improve the health and well-being of the communities they serve. This role partners closely with internal teams and clients to analyze data, ensure quality, and drive process improvements aligned with client goals. In this role, you will support client success by ensuring the accurate and timely delivery of client data files, letters, and reporting while driving quality, efficiency, and recovery outcomes. You will collaborate closely with internal teams and clients to analyze data, translate requirements, and support initiatives aligned with client goals.

Requirements

Bachelor’s degree or equivalent client services or operational experience
Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and formulas
Strong analytical skills with the ability to use logic and process to resolve data and workflow issues
High attention to detail with experience performing QA on client data files, letters, or reports
Ability to create, document, and translate client-specific processes across technical and non-technical teams
Strong written and verbal communication skills, with the ability to participate in client discussions and provide professional updates

Responsibilities

Ensure the timely and successful delivery of client data files and client-facing letters
Oversee end-to-end workflows as claims progress through audit, QA, and review processes
Perform detailed, quality-focused analysis and QA of client data files and letters to ensure accuracy and compliance
Leverage tools, reports, and metrics to proactively perform first-level analysis of errors related to files, letters, and overall workflows
Analyze complex data sets to identify trends, issues, and actionable insights
Conduct claim research as requested by Account Management or Clients
Translate client-specific requirements and processes between technical and non-technical partners
Collaborate with implementation teams and internal stakeholders to ensure client deliverables meet requirements
Participate in client calls and provide clear, professional updates on KPIs, reporting, and claim status
Monitor and proactively drive improvements related to KPIs, including recovery conversion, fallout management, and client SLAs
Support revenue cycle and recovery-focused initiatives through data analysis and process optimization
Build strong relationships with internal teams and external client contacts to ensure expectations are met
Manage multiple priorities and deadlines in a fast-paced, client-focused environment while maintaining accuracy and attention to detail
Provide regular updates to leadership on workflow status, trends, and key metrics