Client Services Administrator

Pitney Bowes • Denver, CO

3d • $24 • Onsite

About The Position

Join our team and earn $23.50 per hour! Pitney Bowes is now hiring for a Direct Hire Full Time Client Services Administrator at our Denver, CO facility. 1st shift: Monday - Friday, 8:00 am - 4:30 pm Hourly Rate: $23.50/hr You are: A detail-oriented individual who will prepare outgoing mail by reviewing proper date, postage and barcodes prior to being placed into production. You are a hard-working contributor who can help the company meet their mailing productivity standards.

Requirements

• Ability to work Monday-Friday, 8:00 am - 4:30 pm
• Demonstrated minimum of 1 year customer service experience
• Ability to organize, prioritize and handle multiple work assignments
• Ability to lift up to 50 pounds, walk, stand, stoop, and bend 80% of the time with or without accommodation
• Strong knowledge of PC applications; MS Office suite of products
• Excellent verbal, written, presentation and interpersonal communications skills
• Ability to maintain high work quality with limited supervision, effectively work individually or in a team environment
• Able to handle difficult customer situations with professional and courteous attitude
• Based on operational need; must have a flexible schedule to work overtime, which may include weekends, holiday, and/or a different shift with limited or no advance notice

Responsibilities

• Communicate with Operations personnel daily to determine issues or problems that may have arisen or are anticipated.
• Enter and retrieve information using computer systems and applications to update records, obtain information for others.
• Respond to most questions and problems.
• Administer all databases to include, but not limited to Input and update of customer address, client meter information, USPS paperwork requirements, mail quality issues, client blast e-mail communications, and TQM compliance
• Assist in managing and building client relationship with small to medium customers by being proactive in preventing issues.
• Assist in analysis and presentation to operations team as needed.
• Notify management of issues or changes required to enhance and maintain client retention.
• Complete special reports for clients as necessary (e.g. client billing reports).
• Conduct customer survey phone calls to address the quality of service the client is receiving.
• Handle incoming client calls and coordinate as necessary with PB staff.
• Assist investigations and resolutions of customer mailing concerns arising from services provided.
• Check with QC and QA for any customer mail issues and take appropriate steps to resolve
• Coordinate with staff on client start-ups, special mailings, or specific customer requests.
• Assist with invoicing process for customers to ensure timeliness and accuracy through monthly review
• Call customers regarding collection of accounts receivables.
• Provide back-up support in absence of others
• Create agendas and schedule meetings for various departments, including monthly employee engagement events
• Champion the employee experience initiatives and be the Denver presort facility representative
• All other duties as assigned.

Benefits

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed