Client Services Administrative Specialist

Self Bill Pro • Ambler, PA

1d • Remote

About The Position

The Client Services Administrative Specialist supports the Client Services team by executing key administrative and data-related tasks that ensure accurate and timely client deliverables. This role plays a critical part in maintaining operational efficiency by following established processes, supporting data workflows, and partnering closely with Client Service Managers.

Requirements

• Strong written and verbal communication skills in English, with the ability to collaborate effectively with English-speaking colleagues
• Experience in employee benefits, HR operations, or a related field required
• Strong technical aptitude with the ability to learn systems and follow structured processes with accuracy
• High attention to detail with the ability to maintain accuracy in high-volume, repetitive tasks
• Ability to follow SOPs and established workflows with consistency and discipline
• Self-motivated, adaptable, and comfortable working in a fast-paced, remote environment
• Ability to manage multiple tasks and meet deadlines with minimal supervision
• Required shift of US ET business hours (8pm-5am PHT), potential to transition to a second shift (3pm-12am PHT) following onboarding.

Nice To Haves

• Knowledgebase in file transfer, desktop excel applications
• Experience in HR tech, employee benefits, or insurance industry.
• Bachelor’s degree in business, Computer Science, Engineering, or a related field is preferred.

Responsibilities

• Support the end-to-end self-bill creation and delivery process, ensuring accuracy and timely completion
• Query, validate, and load data files between systems following established workflows and standards
• Maintain accurate and well-organized files, documentation, and client records to support operational workflows
• Communicate clearly and proactively with the Client Service Manager regarding task status, issues, and discrepancies
• Identify and escalate data inconsistencies or process gaps that impact overall workflow accuracy or delivery
• Follow SOPs and reference documentation to complete tasks consistently and accurately
• Perform basic quality checks on data and outputs prior to delivery
• Flag discrepancies or errors identified during quality checks for review and resolution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level