Client Services Account Director, Arts & Attractions
About The Position
AKA NYC is an award-winning, fully integrated advertising agency with unparalleled expertise across the arts & entertainment, leisure, travel, retail, and tourism sectors. We are content-forward and data-fueled with a proven record of delivering cross-platform campaigns that get results. We are proud to partner with some of the most iconic names in entertainment, culture, and live experiences. Our client roster includes Broadway’s biggest shows , world-renowned institutions like The Metropolitan Museum of Art , vibrant attractions such as The New York Botanical Garden , and dynamic sports organizations like the Harlem Globetrotters . From the magic of live theatre to the energy of stadiums and the wonder of cultural landmarks, we craft campaigns that connect audiences with real experiences – providing real stories, real emotions and real connections. We are seeking an experienced Account Director to oversee key attractions and destination clients. Reporting to the SVP, Arts & Culture, the Client Services Account Director is a full-time exempt position that is based in New York City. WHAT YOU’LL DO (IN BRIEF): Client collaboration: You will serve as a key point of contact for select attractions and entertainment clients, building strong relationships and ensuring exceptional service delivery. Strategic thinking: You will support the development and execution of integrated campaign strategy in partnership with senior leaders, helping to shape thoughtful, effective marketing approaches. Media fluency: You will oversee and implement cross-platform media plans in collaboration with our in-house Media team, ensuring campaigns are executed seamlessly and perform effectively. Critical thinking: Working alongside our Business Intelligence team, you will help assess campaign performance, contributing insights and recommendations to optimize results. Team leadership: You will guide and support junior team members, overseeing day-to-day work and helping to ensure high-quality output across accounts. Project ownership: You will lead campaign execution across accounts, managing timelines, deliverables, and internal coordination to ensure work is delivered on time and to a high standard. Business contribution: You will contribute to the agency’s commercial goals and support opportunities for organic client growth and new business initiatives.
Requirements
- 5 - 7 years in a Senior Advertising or Marketing role (ideally servicing the tourism, destinations, or entertainment industries)
- Knowledge and understanding of cross-platform advertising campaigns, especially digital media platforms
- A commitment to deliver strategic, innovative, and effective integrated media campaigns for our clients
- The ability to lead and inspire both clients and colleagues to deliver the best work
- A collaborative approach to problem solving and trouble shooting
- Excellent verbal and written communication skills with ability to present information clearly
- Ability to cultivate and maintain strong client relationships and deliver against client needs
- Proficiency in Microsoft Office, Adobe, and Social Networking platforms
Responsibilities
- Client collaboration: You will serve as a key point of contact for select attractions and entertainment clients, building strong relationships and ensuring exceptional service delivery.
- Strategic thinking: You will support the development and execution of integrated campaign strategy in partnership with senior leaders, helping to shape thoughtful, effective marketing approaches.
- Media fluency: You will oversee and implement cross-platform media plans in collaboration with our in-house Media team, ensuring campaigns are executed seamlessly and perform effectively.
- Critical thinking: Working alongside our Business Intelligence team, you will help assess campaign performance, contributing insights and recommendations to optimize results.
- Team leadership: You will guide and support junior team members, overseeing day-to-day work and helping to ensure high-quality output across accounts.
- Project ownership: You will lead campaign execution across accounts, managing timelines, deliverables, and internal coordination to ensure work is delivered on time and to a high standard.
- Business contribution: You will contribute to the agency’s commercial goals and support opportunities for organic client growth and new business initiatives.
Benefits
- Comprehensive healthcare & dental – 100% employer-paid for employees
- Generous PTO policy , plus ½-day Summer Fridays to make the most of sunny days
- Hybrid work model – a balance of in-office collaboration (minimum three days per week) and flexibility
- Continuous growth & learning – annual Training & Development fund to sharpen your skills
- Financial wellness perks – student loan repayment or tuition assistance based on tenure
- Paid parental leave – up to 12 weeks to support growing families
- Sabbatical opportunities – recharge and return inspired with paid time off for long-term employees
- A pet-friendly office – because great ideas come with great company
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
