Client Services Account Associate - NetLine
About The Position
This role is based out of our NYC or Boston Office. Campaign Management & Client Portal Responsibilities Oversee and efficiently process all client tasks, inquiries, and lead generation campaigns submitted through NetLine's Portal platform, ensuring timely responses and resolution. Implement systematic tracking procedures to monitor campaign progress from submission to completion, maintaining detailed documentation of all client interactions. Maintain a comprehensive knowledge base of common client questions and technical issues to streamline future problem-solving. Conduct regular audits of the Portal interface to identify potential user experience improvements and report findings to the product team. Client Relationship Management Establish and nurture strong professional relationships with new and existing clients through consistent communication and exceptional service delivery. Serve as the primary point of contact for Portal clients, addressing concerns promptly and escalating complex issues when necessary. Proactively identify opportunities to expand client engagements through upselling and cross-selling relevant NetLine solutions. Deliver data-driven insights to clients through regularly scheduled updates, highlighting key performance indicators and trends. Undertake special projects and additional responsibilities as assigned by management to support departmental and organizational goals.
Requirements
- BA/BS in Business Communications/Marketing.
- 1+ years experience in online marketing, internet advertising or related areas.
- 1 + years experience in a client/customer service role.
- Flexible, outgoing, results-oriented with excellent attention to detail.
- Ability to effectively manage multiple projects in a deadline-driven and fast-paced environment
- Excellent written and verbal communication, as well as time-management skills.
- Strong analytical, problem solving and critical thinking skills.
- Strong technical skills using Microsoft Office products.
- Must have high speed and reliable internet service
- Must have a dedicated work/office space at home for call/virtual meetings.
Responsibilities
- Oversee and efficiently process all client tasks, inquiries, and lead generation campaigns submitted through NetLine's Portal platform, ensuring timely responses and resolution.
- Implement systematic tracking procedures to monitor campaign progress from submission to completion, maintaining detailed documentation of all client interactions.
- Maintain a comprehensive knowledge base of common client questions and technical issues to streamline future problem-solving.
- Conduct regular audits of the Portal interface to identify potential user experience improvements and report findings to the product team.
- Establish and nurture strong professional relationships with new and existing clients through consistent communication and exceptional service delivery.
- Serve as the primary point of contact for Portal clients, addressing concerns promptly and escalating complex issues when necessary.
- Proactively identify opportunities to expand client engagements through upselling and cross-selling relevant NetLine solutions.
- Deliver data-driven insights to clients through regularly scheduled updates, highlighting key performance indicators and trends.
- Undertake special projects and additional responsibilities as assigned by management to support departmental and organizational goals.
Benefits
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
- Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
- Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
- Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
- Recognition for great work, with global awards and kudos programs
- As an international company, the chance to collaborate with teams around the world
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
