Client Service Technician (30271)

State of Montana • Great Falls, MT

1d • Hybrid

About The Position

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Office of Public Assistance (OPA). OPA administers Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Asst Program (SNAP, formerly Food Stamps), Healthy Montana Kids (HMK), and Medicaid for families, children, aged, blind, and disabled individuals. The Client Service Technician serves as the initial contact for the public and providers seeking services from OPA, providing information and assistance to individuals applying for services or expedited SNAP applications. The position also makes referrals as needed to food banks, human resource councils, and public housing. DPHHS's mission is to serve Montanans in their communities to improve and protect health, safety, and well-being, and to empower independence, offering meaningful public service work.

Requirements

• Knowledge of general office work and principles and practices of customer service
• General knowledge of public assistance programs
• Excellent written and verbal communication skills
• Interpersonal, positive minded, time management, and organizational skills
• Ability to work in a fast-paced, high volume work environment and handle stressful situations
• Ability to work with the public, and maintain professional working relationships with peers, supervisors, providers and other agency staff
• High School diploma or GED equivalent
• Two years of job-related work experience in an office, receptionist, clinic, or related area
• Other combinations of directly related education and work experience may be considered on a case-by-case basis

Nice To Haves

• Extensive customer service and computer experience that includes data entry and Windows based navigation
• Experience working with tribal government entities and/or other organizations of native peoples

Responsibilities

• Serve as the initial contact for the public and providers seeking services from OPA
• Provide information and assistance to individuals applying for services or expedited SNAP applications
• Make referrals as needed to food banks, human resource councils, and public housing

Benefits

• healthcare coverage
• retirement plans
• paid vacation
• sick leave
• holidays
• work/life balance
• eligibility to participate in the Public Service Loan Forgiveness (PSLF) program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees