Client Service Tech Manager

Circana Careers•Summit, NJ

15d•Hybrid

About The Position

Let’s be unstoppable together! At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com. What will you be doing? As a Client Service Manager you will be in a multi-faceted role integral to client satisfaction through executional and service excellence while maintaining a deep understanding of customer needs and requirements. Circana is looking for professional and sharp analytic minds to execute, analyze, and collaborate with our Consumer Packaged Goods (CPG) client teams. Key skill sets: Quality Control: Attention to detail is key to achieving high-quality results through data integrity Client Focus: Consistently act with client satisfaction in mind and follow through on commitments to ensure the needs of the client are met Planning and Organizing: Determine effort and resources required to meet objectives; able to plan, coordinate, and manage self and resources effectively to ensure task completion Execution: Work independently and effectively, while also collaborating with virtual and diverse teams

Requirements

Strong project management skills and the ability to handle multiple requests/actions needed
Strong attention to detail
Demonstrated problems solving skills
Strong Communication skills, both written and verbal
Ability to work in a fast-paced environment, be flexible and welcoming to change
Demonstrated ability to learn and utilize various computer software, including MS Excel
Consumer Packaged Goods (CPG) and/or Circana data experience a plus (Unify, UDB, Genius Script)
BA/BS Degree preferred or 3-5 or more years of relevant experience.

Nice To Haves

Consumer Packaged Goods (CPG) and/or Circana data experience a plus (Unify, UDB, Genius Script)

Responsibilities

Manage dedicated categories item review and placement in Circana’s Unify/UDB platform
Key point of contact to the client for service-related requests or issues
Engage in a consultative manner with clients when helping solve/manage content deliverables
Assist Client by providing report creation and editing services
Assist in providing on-time quality deliverables via OmniMarket Services in Circana’s Unify platform
Answer general questions regarding the aforementioned applications and tools
Assemble and coordinate necessary Circana resources to assist in the end-user use of Circana Data
Work together with cross functional teams to implement change management and new services