Client Service Team Manager

Seyfarth Shaw LLP • Chicago, IL

5h • Hybrid

About The Position

At Seyfarth, we understand that great people are the key to our success, and we provide the opportunities to match. If you join us, you’ll work with state-of-the-art technology in a friendly and professional environment, and we will continue to invest in your professional development. If you want the freedom to grow at a firm that is invested in your future, keep reading.

The Client Services Manager will serve as the operational and strategic liaison between the firm and a client’s Legal Operations team and legal department POCs. This highly visible role supports two Relationship Partners in managing a complex, multi-workstream client relationship, ensuring efficient delivery of legal services, financial oversight, and proactive communication. The position requires regular interaction with client stakeholders, including on-site visits, and coordination across numerous workstreams led by individual partners.

Requirements

• Strong interpersonal and communication skills (verbal and written).
• Ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Advanced proficiency in MS Office; experience with SharePoint and project management tools preferred.
• Financial acumen with ability to analyze budgets and prepare reports.
• Strong organizational and facilitation skills; ability to lead meetings and drive consensus.
• Problem-solving mindset with ability to adapt to changing client needs.
• Bachelor’s degree in Business, Legal Operations, or related field.
• Minimum 7 years of experience in client relationship management, legal operations, or project management within a law firm or professional services environment.

Responsibilities

• Work closely with the two Relationship Partners to execute the client relationship strategy.
• Serve as a key point of contact for the client’s Legal Ops team and Seyfarth’s Workstream Leads.
• Coordinate and attend regular meetings at client headquarters.
• Develop and maintain a calendar of client meetings and ensure appropriate firm representatives attend.
• Create and implement a communication schedule between Relationship Partners and Workstream Leads.
• Support and lead various joint initiatives with the client.
• Monitor overall retainer and individual workstream budgets.
• Prepare regular financial reports.
• Ensure timely billing.
• Partner with Workstream Leads to identify and implement efficiency improvements.
• Guide teams on best practices for process optimization and resource utilization, including identifying and facilitating opportunities for Gen AI or other best practice technologies
• Prepare relationship KPI reports and status updates for internal stakeholders.
• Ensure compliance with firm systems for data integrity (workstream alignment, codes, etc.).
• Supervise and collaborate with administrative professionals for task execution.
• Facilitate internal meetings, including quarterly Workstream Lead meetings and annual “all hands” sessions.

Benefits

• Seyfarth provides competitive salary and benefits at all levels, and our culture embraces the entrepreneurial spirit of its professionals like no other firm.
• Our professional staff are a collaborative team, helping to define the unique client experience offered by the firm.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees