Client Service Team Lead

DMI•Arlington, VA

About The Position

DMI, LLC is seeking a Client Service Team Lead to join us. Duties and Responsibilities: Personnel for a Client Services Team Lead, Executive Support Services Lead, and Client Service Asset Management Lead. The core requirements include: ITIL v 4 Foundation and Intermediate certification Strong organizational and project management skills to handle complex asset lifecycle tasks. Excellent verbal and written communication to collaborate with technical and non-technical stakeholders. Ability to analyze data to identify trends, optimize spending, and report on asset status. Proficiency with IT asset management software, inventory management, and data analysis tools like Microsoft Excel.

Requirements

ITIL v 4 Foundation and Intermediate certification
Strong organizational and project management skills to handle complex asset lifecycle tasks.
Excellent verbal and written communication to collaborate with technical and non-technical stakeholders.
Ability to analyze data to identify trends, optimize spending, and report on asset status.
Proficiency with IT asset management software, inventory management, and data analysis tools like Microsoft Excel.
A minimum of 10 years experience performing IT hardware asset management functions and responsibilities in a large enterprise.
Strong understanding of IT asset lifecycle management and software license management is crucial.
Ability to quickly resolve unexpected IT challenges.
Successful completion of a Public Trust background investigation and/or a Public Trust clearance.
Must be a U.S. Citizen