Client Service Supervisor

Help at Home • Williamsport, PA

71d • Hybrid

About The Position

Help at Home is hiring a Client Service Supervisor! This is a hybrid role with 4 days in-office, 1 day work from home per week. The Client Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.

Requirements

• At least 18 years of age.
• High school diploma or GED required. Bachelor's degree preferred.
• Current PPD, or Chest x-ray if applicable.
• Medicaid, Waiver, or Home Healthcare experience preferred.
• Other requirements pursuant to state or local rules as applicable.

Responsibilities

• Maintain elements of the assigned clients' files, and all related paperwork.
• Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
• Assigns homecare aides based on the client's overall needs and Plan of Care.
• Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team.
• Proactively communicates schedules and changes with clients, home care aides, referral sources, and management.
• Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties.
• Prepares and submits routine departmental reports as required.
• Records and maintains accurate documentation of the client's condition and overall service.
• Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships.
• Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
• Provides education and coaching on changes to a client's Plan of Care.
• Maintains positive working relationships with clients, homecare aides and referral sources.
• Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
• Performs other related duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees